NH Collection Roma Centro

Я впервые за много лет воспользовался Ctrip и впервые оставил отрицательный отзыв. Я забронировал отель на три дня и выехал сразу после первой ночи! Я не хочу платить за ближайшие два дня, но я действительно не могу там жить! Если не считать того, что прихожая на первом этаже выглядит довольно неплохо, помещение действительно сложно описать. И после того, как я выписался в первый день, отношение персонала было очень плохим! (Очевидно, я дал вам два дня расходов бесплатно, ясно? Мне очень хочется ругаться)

Этот отель не похож на коллекционный отель NH. Персонал выглядит переутомленным, напряженным, грубым и жалуется на то, что руководство находится в отпуске. У нас внутри перестали работать лифты, и персонал, похоже, знает о проблеме.

Great location just 5 min from metro, excellent service and friendly staff, restaurant food not good, breakfast ok, bathroom shower leaking on the floor, disgusting. I have booked for a double bed plus a single bed when I got inside de room no single bed we talked to them but instead to change us for a proper room with a single bed they put an extra bed, a very hard and uncomfortable bed. The room I stayed on the third level very noisy no soundproofed as it was mentioned in the website I had to use ear plug for sleep. I would not stay there again.

It was a comfortable stay for me, my daughter and granddaughter! The staff were friendly and helpful, accommodating to our requests.

Thank you NH! Great property just far enough from the hustle and bustle but close enough at the same time!

Bathrooms are not fully updated. Showerhead was dirty (they cleaned it after I requested). Dark hallways

We stayed for 1 night and noticed the bed sheets were not changed and there were dirty. It took the hotel close to 2 hours to come and change the bed sheets. The front desk staff was very unpleasant. Did not apologize nor was willing to accommodate in shape or form. When I went back to discuss they were not willing to listen. They just said okay with no apologies for the inconvenience. The bathroom was dirty, there were lots of ants and bugs. The AC was not working properly in the room and the elevator was way too small and does not really work properly. It takes a couple of tries when using the card and pressing the button for the elevator to function. This hotel is by far the worst hotel staff and hotel experience that I have experienced in my life. I have tried to reach out to ******* and was unable to reach to share my experience until an email came to share my experience. I have mostly booked my hotels using ******* in the past, however, this experience really makes me question if I should continue this in future. The pictures are deceiving and even some of the guests have mentioned the same. I have travelled with other families we had 3 other rooms and they all experienced the same.

So much cleaner around this area compared to the near tourist attractions.

The hotel is close to many attractions and sights in Rome.