Le RÊVE de Naim Roma

Номер немного староват, но расположение очень удобное, очень близко к площади, места достаточно, обслуживание очень теплое, рекомендуется для тех, кто гонится за ценностью CP.

My husband and I booked this hotel and had to pre pay for it entirely back in June 2024 for our early December 2024 stay ($1900 USD for the week in Rome). We were not told that the hotel name changed and that the hotel was under construction prior to check in. We were also not given the same room that we had initially booked and saw in the pictures on the website. All of the pictures on the website were extremely deceiving! The hotel room had a bad odor, the AC did not work, and the hotel room was extremely run down. The pictures on the website did not reflect what the hotel was actually like in person. We were concerned for our safety and had hygiene concerns. The hotel staff bringing our luggage up were foreign and not in a uniform. My husband and I ended up leaving 30 minutes after check into stay somewhere else because we had such a bad feeling about this hotel. The hotel staff offered us to change rooms but our experience was already tainted and we did not want to stay here. Needless to say, they would not refund our reservation given our valid reasons not to stay. Their customer service is terrible. Most hotels only take a small deposit 1-2 weeks before the reservation. They had us pay the entire reservation in full in June! I should have known this was a red flag right away. I’m really upset and hoping our credit card company will reimburse us. Please do not stay here.

I searched by filtering with condition of “Hotel +4 star + 5 star “ in *********** when I looked for a hotel to stay in Rome for my family’s trip in July. Then Spagna Royal Suit popped out with all the positive comments and high grade in ***********. With trust with ***********, I paid in total around 3800 Euro from July 10-17 2022 to book a Luxury one bedroom apartment with Spagna Royal Suit in Rome. However in order to make sure what we booked is Hotel, I contacted *********** who asked me to contact with Spagna Royal Suit. Spagna Royal Suit made me believe with phone and email. They sent me by email pictures of the room my family will stay . We checked in on July 10, we were very shocked to see how horrible the room was, it was totally different compared to the description and email confirmation. There was no luxury, not even could be called basic, toilet and shower was dirty. Coach with cigarette burn hole, pillow with hair. And the elevator could only accommodate two people maximum, if there is fire, what can happen? After the night, on July 11, my family moved out to other hotel. Spagna Royal Suit refused to refund any of my payment, saying I had paid with non-refundable term. However, Spagna Royal Suit I felt I was cheated, It was a scam. I lost 3800Euro, yet I had no way to claim my loss. Why Spagna Royal Suit is pushed to customer pretending to be hotel instead of just a guesthouse? Why my pictures posted on *********** are not published ? Who is hiding?