Extended Stay America Suites - Austin - Round Rock - North

Nice and cozy very comfortable

Adrian (i hope i got his name correct!) was an angel during booking and check/in last night 1/19. He was so professional, kind and empathetic during a horrible family emergency when my dad needed a quick place to crash for the night with his dogs and even made sure the dogs didn’t run off (i heard the whole conversation on phone) as my dad tried to check-in as he was flustered and incredibly exhausted. This is someone who should be in a leadership position and be given a raise! If my company had more people like him on our staff, we would all be incredibly wealthy. If you’re lucky enough to have him be the one to check you in, you’re not crashing at at a motel for tbe night…you’re being welcomed in to someone’s home. Outstanding surprise!

Staff communicated. Lack of complimentary items. Breakfast was grab and go, did not try breakfast myself. Fees for almost anything.

I chose to stay at Extended Stay to economize as I attended a conference in Round Rock. I found the staff to be very helpful and friendly - and the other residents were friendly also. The only disappointment was that the facility had run out of cooking utensils and plates, so I had to improvise.

There were so many roaches, it was unsanitary. Went to the local Walmart and bought roach spray. Woke up to more roaches in the sink and in the tub. It was a horrible place. Then one night before checkout, staff used their master key to enter our room at 7am and demanded us to leave. Saying that day was our last day. We work nights and this was a very stressful way to wake up. I would not recommend this place to anyone.

Do not stay at this hotel. This is not a typical hotel. The patrons reside in this hotel. The room that was given to us was roach infested.

I didn't like anything about this property and refused to stay even 1 night here. People hanging out in the lobby. Looked very unsafe.

I lost more than an hour waiting for them to relocate me, because the room I reserved was no longer available, what a lack of seriousness to run a business

When I arrived I was told there were no rooms even though I had a reservation. Had to go somewhere else on the fly, cost me 1.5 hours of sleep on a night I would have only got 5 hours in the first place.