Comfort Inn & Suites Independence

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

Amazing Hotel was totally blown away by the staff and accomadatons. The room is large and clean and the bathroom was perfect. Breakfast is really good with lots of choices. Everything about the place was beyond expectations and highly recommend

Clean and comfortable! Tonya and the staff at this hotel go above and beyond every time I'm in town. They are all very friendly and accommodating. Here is just one example of how amenable they are, breakfast doesn't start until 7:00 a.m. on the weekends but we were there with a large group that needed to be out of the hotel before 7:00. They were so awesome that they started breakfast early both Saturday and Sunday! I wouldn't stay anywhere else when I'm in town.

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.

I spent 5 nights at the Independence Comfort Inn in December 2022. My room was great, very clean and spacious. Comfortable, large bed. Had a nice sized refrigerator. The two areas were I feel this property really excelled were 1- the breakfast spread, great selections of hot and cold offerings every morning and 2- exemplary customer service. Everyone I interacted w over my 6 day stay was friendly and helpful, especially Tonya, Melisa W, Melissa M and Christina. I would definitely return (in fact, I plan on it). I have stayed at other Independence properties and this one was BY FAR the best experience.

Liked the front desk personnel and cleaning staff. Didn’t like the cleaning policy of every three days.

I had specifically asked for a hotel with a pool on ********** but their pool was closed. The waffle maker was not working.

Poor customer service. The front desk associate was watching TV when we arrived and seemed irritated that we interrupted her. Hotel was dirty and smelled musty throughout. Also needed repairs. Very overpriced hotel.

Staff and breakfast were fantastic!