Arden Hills

Even though there was renovations happening and many amenities were unavailable. It suited my needs perfectly.

The room was beautiful, however the building is very old. Some guests are very inconsiderate. I was kept all night by another guest staying who was in the lobby shouting talking to someone all hours of the night. Which echoed straight to all the rooms. Also, have an unknown charge place to my card from Arden hills and have not heard back from anyone at the resort.

No customer service at all. 110 degrees in Sacramento day I checked out. 11 am out I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Not satisfied they over charged me for and charged my card for 2 extra fees that had nothing to do with me.

There was no one at front desk to check us in. Has to wait 20 minutes to check-in. We were given a room different than the one we reserved. The shower wasn’t working in the room we were given. Won’t stay here again.

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

This is an amazing place to spend the time with the one you love. We will be back again