Sleep Inn Saint Charles

You were either cold or hot. Heater didn’t work properly.. The breakfast next to nothing. Was unwilling to make more food. Room wasn’t clean. Spiderwebs were everywhere.

Was not asked at checkin if I wanted to use the phone. Turned out to be dead. I needed the phone to ask questions about wifi which was not working. Eventually got help from front desk after going back downstairs to learn I was missing a checkbox to access wife. No information about breakfast provided. Light in room operated by lightswitch at entrance was ok for a nightlight, but not enough to safely navigate the room. When I switched on light over sink, one of the fixtures flickered at about once per half second. Not good if I was an epileptic. But uncomfortable for me anyway. I fixed it by unscrewing the bulb. But clearly management doesn't inspect the rooms for simple things that make a guest feel welcome. Minor things; clock not plugged in and set. I would not choose to stay here again. Have been used to a much higher Sleep Inn standard.

Well we couldn't get more towels. Woke up sweating because the air wouldn't turn on, I was supposed to have 2 queen beds had 2 full beds. We were supposed to get included breakfast but instead had coffee with roaches in it, juice machine didn't work, the biscuits were rock hard, the milk was rotten and sour . Asked for ice water and was told to get it myself or use hot water. They even locked us out after we left to go get breakfast, the room was filthy and wasn't cleaned properly, the sheets were dirty and the shower.

The hot water or telephone did not work in my room. The juice machine was broken during breakfast so we had to buy drinks from the vending machine.

Staff was very nice and polite and quite helpful with my issues, however the room itself wasn't the most clean, I had a bit of troubles with the vending machine (didn't work and had to be refunded) and the required deposit I had to make because of I paid through a third party (which I got back little under a week later), the road was riddled with potholes, and the breakfast wasn't very appealing with both the beverage machines being out of order and even a cockroach scuddled out of one when I tried to operate it (again no out of order sign same as the vending machine). I also had to re-activate my room card twice as they weren't working on my lock, but again the staff made sure it helps me out as quick as possible and respectfully as possible so props to the staff that work at this facility that does need a lot of improvements in quality.

When I first walked in, the sheets had holes and stained, carpet was filthy. In the morning the breakfast was pitiful, the the juice dispenser didn’t work, and the toaster was not working properly either. Air conditioner was propped up on pieces of wood. No even a worthy a $20 a night.

We stay in Sleep Inns all over - I chose this hotel over others because I like Sleep Inns. Never. Again. This might have been the nastiest hotel we’ve stayed in to date. It looked like someone had cleaned paint brushes in our bathroom sink. The shower was an old jacuzzi tub with a shower head on the wall. By the time you were done showering there was three feet of water in the tub. There were visible messes that someone had tried to clean but failed on our room carpet and furniture. There were bagels for breakfast. But that was about it - no jelly, no butter, no cream cheese. Mustard. Perhaps bagels and mustard are a delicacy at the Sleep Inn in St. Charles, but I’ll pass. We were in a non-smoking room, but it stunk like smoke and our bed comforter had cigarette burns all over it. It was laughably bad. Ice machine - broken. There was a gap in our door - so we could seriously see people in the hallway outside our room.

I didnt like that i booked it for the pool and as soon as i paid the non refundable fee, i got an email saying the pool was closed!! Then they deactivated our room key an hour before check out!!!!

Choose this for convenience, cost and breakfast. It was convenient and cost was lower but lacked cleanliness and a decent breakfast. Bed was comfortable but tiles and kick plate around door was falling off and looked quite dirty. The toilet was loose and tipped when seating. Elevator wall was dusty and finger prints everywhere. Ice machine was broken on 3rd floor. Yogurt for breakfasst was expired and bagels stale.