Le Relais de Franc Mayne Saint Emilion

We truly loved the treehouse - with the views in the morning and evening just being stunning! Add to that the excellent breakfast and ‘free’ wine tour and this is truly a place to come back to! So why then a 4 star rating (and not the maximum of 5): the cleaning lady ‘forgot’ to service our treehouse and we needed to ask for basic items like shampoo or toilet paper (not what you would expect when paying a premium).

We had an incredible night at this "chateau" since we had the room in the tree. We really enjoy it specially with a bottle of 2012 Franc Mayne. The view from our balcony was just amazing The reception is first class as the breakfast too ( that was served in the garden ) Large and long pool in a really great surrounding

We stayed at Franc Mayne for our honeymoon (and noted this in our reservation). However, the "romantic tree house room overlooking the vineyards" was absolutely terrible, especially considering the astronomical price we paid and we felt like no effort was made to compensate us for our poor experience. We expected a secure room with a high quality finish and to be treated exceptionally well. However, this was not the case. THE ROOM Here are the list of issues with the room... - The door wouldn't lock, meaning anyone could get into our room. The only thing stopping people getting in was an easily scalable, waist high gate. - In addition, the safe didn't work, so we couldn't secure our valuables in our room. - The rain shower wouldn't work. - The complimentary WiFi was not accessible as it was too far from the main house. - The gate leading into the tree house was incredibly stiff to use. - The hand rails and stairs leading up to the room were rough, the stairs felt loose under foot and the whole tree house was in need of maintenance. - not the fault of the owner, but it was also swarming with wasps making the little balcony unusable (I suspect there was a nest at the bottom of the stairs). THE FACILITIES Generally, the facilities weren't without issue too, particularly the pool.. - the surface of the water in the swimming pool was full of dead bugs and needed cleaning - the perimeter of the pool was infested with ants and needed treating - the area surrounding the pool was all laid to grass meaning you had to get your feet dirty when walking around it (as well as avoid the wasps in the grass!) - we were told there would be pool towels in our room, but they were missing. When we were given them, they were old. THE SERVICE Rachel was pleasant with us and did things like book us taxis to and from the hotel. She also offered great service during breakfast (which was very nice). However, it was our honeymoon, our room was awful and we were only transferred to another room after having to stay a night in the tree house. It should have been the first thing that was offered to us. We were moved to the flat above the old post office which was very nice, but it seemed like no one had been in there for months. I also had to haul our 25kg case from the tree house down narrow steps up to the other over uneven ground without offer of any help. At the end of the stay, we were offered nothing for our trouble - no partial refund, not even complimentary wine. Just an apology. Frankly, it was not good enough.

My husband, myself and 4 month old baby stayed 3 nights here and it was absolutely fantastic. The chateau is beautiful, and the surrounding area is so peaceful and quiet. Our room was very large, had a great bathroom and was extremely clean and tidy. The hosts were so welcoming and friendly, going above and beyond to ensure our stay was nice. Breakfast was lovely with homemade yogurt, cake and jam made by Rachel, one of the hosts, all while overlooking the vineyards. The pool is so refreshing and was never busy as the chateau doesn’t sleep a lot of guests. Overall, a really lovely stay and we would definitely come back again.

Uma experiência diferente Ficamos hospedados na casa da árvore. Um quarto literalmente construído em cima de uma árvore gigante. Todo de madeira, era um charme. Serviço familiar muito gentil. Café da manhã gostoso. A visita às adegas vale muito à pena. Ótimo local!

Bretons, c'est par hasard que nous avons réservé une nuit au Domaine de Franc Mayne sans même savoir que les propriétaires sont des Rennais. Magnifique domaine à la décoration soignée. Merci à Pascale et Rachel pour leur accueil et leur amabilité. Merci également à Véronique avec qui nous avons fait la visite et la dégustation du domaine. Tout était parfait ! Kenavo