Hôtel Demeure Loredana

The start of our stay at what is meant to be a lovely seaside hotel was marred by the hotel's insistence that they could not assist us when our flight to Corsica was cancelled. Despite numerous emails and calls (95% of which went ignored and at some point resulted in them hanging up on us), the hotel would not budge on its non-refundable policy or offer a credit of some sort (in the way other hotels have, in our experience) for a situation that was wildly out of our control. Had a credit been offered, we would have returned for many more nights to the hotel. When we were finally put on a flight, the hotel would not respond to emails requesting their confirmation that they had not marked us as "no-show"; this was stressful in and of itself, but resulted in us having to call *******, who had to assist in emailing the hotel and emphasising that we would turn up for only part of our stay and that the room was to be kept for us. The hotel had little sympathy for the fact that we were stuck in Italy, having taken a 17 hour journey to get to Europe to attend a wedding. When we finally made it to the hotel, we were hoping that the stay would make us forget about the initial crap experience in dealing with them beforehand. This was not to be. The hotel itself is, by Corsican standards, love.ly. We had the deluxe suite, which is well appointed, spacious and comfortable It is not, however, outstanding or worthy of the prices it charges. Housekeeping is hit and miss and expect the room to be dusty. While it is a five-star hotel, there is no turn-down service whatsoever. It is not particularly soundproof, so expect to be woken up in the morning (if you are on the ground floor, like we were) by the housekeeping's vacuum being run all over the floor in the room upstairs. The hotel uses metal keys and insists that everyone must drop them at reception upon leaving the hotel -- this would be absolutely fine, except that the hotel, which we understand only has approximately 20 rooms, clearly does not train its staff to remember who the guests are. Multiple times we had to tell the staff our room number in front of other guests (resulting in discomfort on our end at the lack of privacy) to get our key; multiple times we had to repeat our name and our room number loudly, particularly to the night staff, who clearly were not used to non-EU guests. There were other experiences which we would list if we could be bothered -- but we won't. The short of it is: stay here if your plans are unlikely to change (e.g. you are driving and taking the ferry to Corsica) as it is for the most part, lovely and a short walk to Saint Florent town. But don't expect particularly terrific service, or any flexibility on their part if you are experiencing an excessively stressful situation and need to change your plans.

Not that my opinion matters to this hotel, but for what it's worth, I'm noting my experience here so other non-EU customers are aware. We have a booking at Hôtel Demeure Loredana and were genuinely looking forward to our stay, having planned a long journey from Southeast Asia to Corsica. Unfortunately, due to widespread air traffic controller strikes, we were notified that our flights were very likely to be cancelled—something completely outside of our control. We reached out to the hotel multiple times, explaining the situation and asking for a simple adjustment: to shorten our stay so we could still make it. To be clear, we were meant to fly from Rome to Corsica and without a flight, we would have to take a 4 hour train and then another 4 hour ferry so require an additional day in Italy on either end in order to be able to make it to Corsica and back to Rome to catch our outgoing flight. We were not asking for a refund, just a small change to help us salvage part of our trip. Despite this, the hotel has been completely inflexible and unempathetic. They continue to insist on charging for the full stay, even though we physically cannot arrive on time, for reasons beyond our control, despite them saying they "understand" the situation. *******, through whom we booked, confirmed they are willing to make the change if the hotel agrees—but the hotel refuses to cooperate. For a five-star establishment, this lack of compassion and unwillingness to accommodate guests facing genuine travel disruptions is incredibly disappointing, particularly as the hotel should be aware that it is not easy to get to Corsica and strikes abound in the summer. We are still trying to resolve this, but the experience so far has been stressful and disheartening. If you’re traveling from far away, I would strongly reconsider booking here.

The staff were extremely accomodating after our flight was delayed. The property is beautiful. I would always recommend a stay here.

One of the most beautiful hotels in which we’ve ever stayed. The staff were, without exception, warm, charming, kind and professional. The hotel oozes quality, and was peaceful and very relaxing. We had a junior suite, which I believe is standard, and it was perfect, complete with efficient air conditioning, a decent sized balcony, and a large comfortable bed. We took breakfast daily on our balcony, served by Sophie, one of the hotel’s young interns, who was very sweet and engaging. The food quality never faltered, with an excellent range of fruits, bread and pastries, jams and spreads, coffee and juice. The public areas of the hotel were beautiful, including the piano bar, and the pool area was a delight, and always calm and tranquil. The infinity pool was stunning. We couldn’t recommend this hotel highly enough, and would love to return.

Excellent staff Great pool On yhe water

Loredana is a lovely hotel with incredible hospitality. The rooms are beautiful with large balconies overlooking the pool and the ocean beyond it. The beds are very comfortable. My husband and I stayed here for the first part of what was supposed to be our honeymoon exploring Corsica. We were welcomed with a bottle of champagne and impeccable service. Unfortunately, our stay went downhill after that initial welcome, but not at the fault of Loredana at all. On our first night, a dog bit my eye while we were dining at a restaurant at the port. After being treated at a hospital in Bastia, we arrived back at Loredana around 3 am, having eaten hardly anything since the attack happened at the beginning of our meal. The staff member on duty at Loredana was waiting for my husband and me when we arrived. He made sure we had plenty of ice for my eye and offered us his own snacks since there was nowhere to get food at that time of night. I will forever be grateful for that apple sauce. The next day, after going back to Bastia for stitches, my husband and I went to find a meal. I had this huge, terrible bandage over my eye, and the owner offered me a big, floppy hat that hid it, at least partially. The owner and staff checked in on us regularly for the remainder of our stay. They were always kind and helpful. I hope no one has this experience during their time in Saint-Florent, but I'm so glad we were staying at Loredana when it happened.