The Pennywell St.Louis Downtown, a Hilton Hotel

We enjoyed our stay. The property is very ascetically pleasing, clean, and the staff friendly and responsive. The location is very convenient and parking was easy. Only suggestion for improvement is the bar, if I'm paying for a premium drink ($15 ) it would be nice to have a tasty drink in the correct glassware; not just whatever is currently clean.

Conrad Hilton, were he alive, would rescind the Hilton name from the property. No trashbins in the room, the staff when i gave back the room card was so sullen they didnt talk, no tissues in room, shower curtain ripped, water pressure set at firehose level. Stay elsewhere.

Great location. Clean hotel, from lobby to room. Friendly staff, Easy location. Highly recommended.

Check-in was easy, the staff was very nice, the room was excellent, and the parking was convenient.

Everything was nice, staff was all friendly and helpful. My only issue would be the walls seem exrra thin and could hear the next door room

It is very close to the Arch. Property and the room were clean. Their restaurant had more fried food, not much options for vegans.

Staff was very professional, food was great from the kitchen. The team assembled were accessible to my needs.

Nice, clean hotel. The lobby atmosphere was great. Took off 1 star because the room fixtures were outdated. Could see wear and tear on older lamps with no USB charging, etc. Paid parking only either in the garage across the street or through the hotel valet.

Upon arrival, our greeting was so subpar it immediately set a bad tone. Not one smile or thank you for joining us, Barely made eye contact, gave very rude one word answers to our questions about valet, breakfast & incidentals. Could not be bothered to shut off her personal phone & had it playing while checking us in. All bathroom exhaust fans in hotels were not working according to maintenance. The down comforter as was extremely light & worn out. When I called the front desk to ask for another one (decided i could layer them), I was met with the same poor rude attitude female front desk attendant. Was brought another worn out rough dry waffle blanket. Explained to housekeeping for another comforter & was brought again another worn dull comforter. And not to mention the view. I am aware that i did not pay nor request a view, but when i pulled back our drapes, i was met with an alley/view other sode of hotel. To say i was disappointed would be nice. We decided to stay in a boutique hotel for the experience over a typical chain hotel but this makes us secound guess our next travels.