Four Seasons St. Louis

選擇這家作為本次出差的酒店是非常正確的，決定在這裡能感受到工作人員的服務熱情和耐心整體來説，衞生環境設施都很不錯

It is without a doubt the worst four seasons I have ever stayed in around the world. It is dirty- it smells like old cigarette smoke- it is next to a ******- the rooms are more like a Hilton (even the suites)- just atrocious.

Nice property with close proximity to the Jefferson Expansion, bars and restaurants.

This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe ****** adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.

I mean this was THE PERFECT mother/daughter trip. We went to celebrate my daughter’s upcoming wedding. We had dinner and drinks at the outdoor rooftop bar and the next day we got the full on spa treatment at the spa which was fantastic and the nicest spa set up we had ever been to. From the minute we stepped out of the car upon arrival to the minute we got back in the car for departure every employee encounter was top notch. I’m back home now and planning my next trip there with my husband. Thank you for a beautiful and memorable stay.

The customer service was hands down one of the best that I've ever experienced in my life. From the moment I pulled up to the entrance until I departed. The only reason the overall rating was not a five was because I was not sure if I got sick from eating the food there or not. First, I want to say the breakfast was awesome. The meal was served 15 minutes ahead of schedule and the person delivering the meal was very polite, respectful, and professional. The meal itself was delicious!! I enjoyed every bite of it and the fruit toppings tasted very fresh like it was picked out of the garden that morning. Now, I hate to place blame on anyone when it comes to food, but later that day, I had diarrhea really bad. I ate my meal at approximately 10:20 am and the diarrhea started about 2:52 pm. My breakfast consisted of waffles with strawberries and blueberries, syrup, pork sausages, butter, and a glass of water. The night before, I had a coke and red bull from the refrigerator at about 6:00 pm. i went to the Beyonce concert and around 8:30 pm ate a hotdog, chips, and a bud light. Later at the Horshoe ******, I had a cup of rootbeer from the beverage center. After I left the hotel the next day. I went to a Circle K and bought a bottle of Fiji water. So, I am not sure, if it was the food from the hotel or from someplace else. I just wanted you to be aware.

Beautiful building and amenities but terrible service. Nightlight was flickering as soon as we arrived late and was on hold for a long time to just get to front desk (everytime i called) and then was told someone would come fix it. Never came and we wanted to go to the ****** but waited so long we ended up not going. Then 2nd say needs made but no towel refresh, cup or coffee or creamer refills and had to call next morning for it. When checking out asked to come to deal which I had to challenge twice before being allowed to check out by calling. I can’t believe we paid so much money for such poor service. Did appreciate late check out.

It didnt feel like we were actually in St Louis. It was like its own place. We will be going back

I absolutely loved it my staycation was wonderful!!!