Hotel Indigo ST. Louis - Downtown

Súper location Near the Arch Love Saint Louis Been here 26 years ago in the arch

市中心，很安全，收點停車費，感覺更安心😌

It was hip and interesting. The staff was friendly and helpful. Quick walk to the arch and the ballpark. Plus, it smells amazing in there.

The hotel called us around 5pm and canceled our reservation. They sent us a cancelation email and said the money was reimbursed but it still came out of my account. We ended up going home instead of booking another room so late in the day. We had not made it to the hotel yet to check in even. They said they was overbooked.

*Long Review* First red flag was during check, it took 15 minutes just for us to get checked in. Idk if it was because we booked through ******* or user error but someone else who came in after be what checked in before me by someone else. After we finally got checked in, we got to our room to see we got a double bed. Mind you I had called prior to ensure we would have a King. When I called down to see why we did not get the King I was told that the other rooms were “out of order”. We had another party staying at the same hotel as us and they were put in a king mind you I not only booked before them but I checked in before them as well. I then called back down there which turned into me having to take a trip down there (because nobody was answering) to see why I was not accommodated when it came to the room versus the person coming in after me. After a couple excuses that didn’t make sense and I made sure to call them out on I was then told it was their mistake BUT the other rooms were dirty & the housekeepers were being sent home due to the tornado watch. I was then given a “free breakfast” card for the inconvenience lol. after getting back to the room they called and said they did have a king & told us to bring our things down so they can switch us. Once we got to the new room there was a puddle from a window leak and the phone did not work. There was nothing they could do & said the manager would talk to us in the morning but they never came. Thankfully it was one night.

The Hotel was a cozy well maintained older hotel with great amenities, the location was great, and the staff was friendly and welcoming. Will definitely have to stay there on our next trip.

Room was amazing, but the highlight was the lovely lady on the desk! (LaTonia I think?) she was wonderful and very friendly!

We stayed for one night since we were driving through St Louis. The hotel staff were very friendly and easy to talk to. The room was clean and comfortable.

When we arrived to check in the front fest charged us $75 deposit that would be refunded when we checked out. The next morning there was an additional $137.00 charge. We were told it was for parking, but we didn’t park a car at the hotel. They said it would also be refunded when we checked out. So the hotel tied up over $200 - when you are traveling on a budget, that is a really big deal. We checked out 4 days ago and are still waiting for both charges to be refunded. The front desk folks were really nice and did their best to help us, but they didn’t seem to have any idea what the additional charges were about or how to help us.