Hawthorn Suites by Wyndham Louisville East

Friendly, helpful staff

Good enough for an overnight stop. Clean, but worn. Breakfast, for what it was advertised, was supremely underwhelming. Appreciated the full sized refrigerator.

Room was clean and had lots of space. Some updates to the charging options would be nice. Staff was very helpful and pleasant.

The listing says pool , however the pool was closed by the city according to posting. We booked the hotel for the pool for our kids . They were very disappointed at the false advertising .

Pool was closed indefinitely by health department when we arrived. Front desk told us breakfast at 10a, different than posted, but we figured an extended hour because we stayed over Christmas. Nope, we came down exactly at 9a and breakfast was already 95 percent cleaned up. Staff lady rushed to take anything non-perishable my kids could have eaten then hid in the back until we left. Go to take a quick shower using their soaps so I can feed my kids. Shampoo and two body washes, no conditioner. Furniture, counters, etc were chipped, but to be expected in an older hotel. Two stars because the beds were clean and decent water pressure in the shower, but this isn't $100 hotel quality.

Facility was nice and the room—a suite—was spacious. Something of the carpet in the hall and the room was pretty warm. Overall, I’d stay again.

When I travel to Louisville, this hotel is the top option I have for places to stay. It is safe and quiet and therefore restful.

We couldn't get the key card to work, then we heard a voice from inside telling us they were in the room. We apologized and said we would go back to the front desk. We were given another room. Next day the key failed & clerk had to correct room number. Without apology we were told we were all set. Customer service lacking.

It’s a little dated, but very clean and comfortable. Friendly staff. Great room layout. Definitely staying there again the next time I’m in town.