I was not given the room I booked, which was a non-smoking double with pool view. The front desk agent had no rooms ready and had to keep walking around the hotel to see what rooms were available. I was given a filthy room with the view of the parking lot and with no tv no remote control, no heater and it was freezing outside, no towels to shower and the room smelled like an ashtray and was infested with roaches! I asked the front desk agent to change my room but they said they cannot because room service had not cleaned the rooms. I spent over an hour dealing with front desk trying to get a refund tried having ******* to call them but they said they could not get a hold of front desk. I was exhausted and got a severe headache and allergies I could not bear the smoke smell in the room I ended up sleeping in my car. Worst experience of life!!
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