This is a 5 star resort so admittedly, we had high expectations. The devil is certainly in the details and this hotel needs to upgrade its standards to meet the typical 5 star expectation. In the end we found ourselves focused on the miss of small details that would have really made our stay excellent. The positives: The rooms are beautiful. We loved the spacious bathroom (did the premiere room w bath and shower). They have Dyson hairdryers. The products they use are excellent. The outdoor courtyard area is beautiful as is the pool and rooftop. The staff are amazingly helpful and friendly. The spa is wonderful, highly recommend taking advantage of the amenities there including a massage, heated pool, gym, and steam room. Lastly, the location is perfect. For the four star review, there were several things that could be improved: 1. You are not able to control the temperature during the day (it’s locked) and it won’t go below 19. At night, it gets warm as the duvet they have is very thick. We ended up taking it out of the cover and just sleeping with the sheets and the window open. 2. Our room was facing the street which was the center of the town. So naturally there will be noise with windows open. Just something to consider when getting a room. 3. Things were not restocked daily. For example, the shampoo is on the wall and was empty. The milk used for coffee wasn’t replaced both mornings we were there. I used an espresso glass and took it downstairs as we were running out the door and it wasn’t replaced. 4. Wi-Fi coverage is slow and shotty. 5. This is nit picky but no streaming option so prepare (if you even need it) for the TV to be cable. 6. Probably the worst thing was that we looked forward to sitting outside w charcuterie and wine from our day in Chateauneuf du Papes. They wanted to charge a 35euro corking fee just to sit in the courtyard. It wasn’t busy and there are no other areas to enjoy outside (for whatever reason the roof wasn’t accessible via elevator but we used the back stairs. Not sure if we would have been allowed to or not but it was a nice way to get outside). So you may want to upgrade to a room with a patio. That being said, to have to upgrade for outdoor space at the price point we paid (in the end almost 800/night) is a bit excessive. This was probably our biggest disappointment. Again, with a five star rating, you come in with expectations and we were disappointed with things noted above. That being said, we loved our time in Saint Remy. With a few changes, this hotel can certainly be the five star rating it has.
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