We have the 02 nights at the Grand building at the end of May 2022, located at a nice corner, offering stunning views of the sea, the pool, and neighbors from the rooms. While its recommendations for spectacular views, the hotel needs to improve to meet its rating standard. Rooms: Not very delicately designed, not thoroughly soundproof, we even hear the chatting of the adjacent rooms, and the kids make noise in the corridor early in the morning. Room cleaning: Stained fingerprint smudges mark on the door frame needs to swipe off daily, not expecting to be shined but cleaned. Toilet and bathroom: Bottled water also toiletries did not provide and re-filled every day, only one time during my 02-night stay. The glass shower door seems installed incorrectly, the floor is not well-drained, and water is trapped hours after having my shower. Still, mold spots on bathroom walls did not clean up. Surprisingly with the welcome screen but not my name or my partner. Staff: The staff are friendly but train them about telephone etiquette, don't hang up without putting on hold before guests do if you are propositioning luxury standards.
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