Decameron Los Delfines - All Inclusive

We stayed at Delfines Decameron in San Andrés Island for six nights and had a disappointing experience. The all-inclusive claim is misleading—food options are very limited, and snacks are only available during specific times. Drinks being included was the only positive at the bar, but even this was frustrating during meals. Drinks were not available at the buffet, and you had to request them from waitstaff, who typically took around 10-15 minutes to bring them. This issue was not limited to Delfines Decameron but was consistent across all Decameron hotels we visited, reflecting a chain-wide problem with poor service. This often meant eating cold food while waiting or simply going without drinks, making the dining experience unpleasant. The room was dirty, with termite damage in the furniture that wasn’t addressed for days. The hotel is located downtown, making it very noisy at night as there are no soundproof windows. The staff was unhelpful, and the facilities are old and poorly maintained. Although the hotel claims access to five other Decameron hotels, this access is restricted to 11 AM–5 PM, after which guests are asked to leave. Reservations for lunch and dinner at these hotels must be made very early in the morning. These hotels are also poorly maintained with unfriendly staff. Additionally, guests are required to pay a deposit for towels, and if towels get wet, they won’t be replaced at other hotels in the chain, they say you need to go back to your own hotel and change it for a dry one, even though they are exactly the same. Overall, this was a very bad experience, and I strongly advise against staying here.

Hotel pequeño, tranquilo, con piscina y salida al mar, donde hay un pequeño arrecife y se puede caretear, vimos diferes peces de colores, erizos, cangrejos. El Restaurante frente al mar es un espectaculo, la comida deliciosa, todos son muy atentos y todo limpio. Habitaciones amplias, con aires acondicionados nuevos, cómodas. La ubicación es lo mejor a 2 minutos de las mejores playas de San Andrés, se puede caminar y usar las instalaciones de dos hoteles muy cercanos de Decameron. En la esquina del hotel ya estas en la zona comercial por deseas hacer compras. La experiencia de mi familia fue única y muy grata, el trato a mi hija el mejor.

Hotel bemmmm simples . Não condiz com as fotos ! Os quartos são apertados , ar condicionado funcionou bem, chuveiro razoável , acústica do quarto pessima , não consegui dormir com o vizinho de quarto roncando , até a televisão do vizinho vc escuta . Café da manhã bem simples , variedade nenhuma , pães , 3 tipos de frutas, ovos e uma panqueca totalmente sem sabor . O bar da piscina é HORRÍVEL, na verdade é uma barraquinha , cerveja quente , drinks PESSIMOS , atendentes mau humorados , estávamos com copos térmicos e não queriam servir duas cervejas ao mesmo tempo, só serviam de uma em uma (lata). O almoço é jantar é a lá cart , vc tem umas 5 opções de prato , escolhe e eles preparam ! Isso sinceramente não é All inclusive nunca !!!!! O único ponto positivo foi a localização , bem no início do calçadão !