Holiday Inn San Antonio-Riverwalk

The room pictures indicate that there is a balcony. I had to pay an additional $30 per day to get the room depicted in the descriptive pictures. They explained that they use generic pictures for many rooms. At best, it's careless; at worst, intentional. In any case, it is misleading. I never had a similar problem with my other bookings at trip.com. The elevator wasn't working for two days, and they didn't even bother to put up a sign. Overall, the hotel doesn't seem to care about its customers.

Great experience. Super clean and super comfortable bed. I want to thank them so much for allowing me to stay while I had a situation with losing my card.

Everything was amazing

位置很不錯，在市中心，靠近河道邊，算是河景房。房間很大，乾淨整潔，酒店服務設施也很好，整體感覺還是很不錯的

Always a great place to stay when we go to the Majestic in San Antonio for a show. Nice rooms, friendly staff.

I booked the hotel based on the fact that the website showed free parking. But the parking situation was complete chaos and inconvenience. Other than that it was splendid and lovely. But we were under a time crunch to get to reservation for dinner so the parking situation led to anxiety and inconvenience.

This hotel had everything that a person would want or need for a stay. Excellent customer service and perfect location.

I would rate this stay 2/5. We were extremely close to the river walk and walked around everyday. We were unhappy with our hotel room function. I seemed to develop series allergies while staying/sleeping in the room. I noticed there was mold under the bathroom sink and AC vent. Our shower also did not drain properly and every shower we took, we were in ankle deep of water. Not to mention the dirty/sticky floor if we walked barefoot on the wooden/vinyl floor. Overall we did like the bed and comfortable blankets, but we thought our room amenities could’ve been more clean/nicer

When we got there the valet spent most of his time on his personal phone, didn’t bring us a cart when we started unpacking our car until we asked. When we got to the room it was cold and we were unable to adjust the thermostat, called the front desk and they said they would send someone up, we left, so I don’t know if they did or not, but when we returned the the room was warm, we turned the thermostat down when we went to bed, but woke up during the night burning up, checked the thermostat and it was 82 degrees and we were unable to adjust the temperature lower, so the first night was pretty unpleasant, we called the desk the next morning and they sent someone immediately and they made the repair and the rest of the stay was very pleasant. When we got ready to leave I called the front desk and asked for a bellman and a cart, I was told that they only had one bellman, but I could come to the lobby and get a cart which I did.Overall the the stay was good, just not the service we are accustomed to. Also, I guess the cleaning crew came into the room our second day because the trash was emptied, they took the dirty towels and wash rags, but didn’t leave us any clean wash rags, also didn’t leave us any pods for the coffee maker, so no coffee on the morning we left. Probably find a different place to stay on our next visit to San Antonio.