Courtyard San Antonio SeaWorld®/Westover Hills

DONT BOOK IF YOU WANT TO SLEEP! Came back to visit family for the holidays, and stayed at this hotel because we have stayed here many times in the past and it has always been one of the cleaner hotels in town. It was always a pleasant, quiet stay in one of the nicer hotels outside the downtown area. But It has changed management, and it is no longer a relaxful stay.  I expected families with children running loudly down the halls because it is close to SeaWorld. What I did not expect was music being played through loudspeakers by the pool as early as 8 AM on some days going on until 10:30 in the evening on weeknights. I even called downstairs multiple times one evening when I wasn’t feeling well and was told that there was nothing they could do. I heard a baby crying in the next room while music blared at 10 o’clock at night, which is just inappropriate on a Tuesday. So if you have young children or are traveling on business or just simply want a good nights sleep, look elsewhere.

Love the bar in the pool

We stayed at the Courtyard Marriott to celebrate my husband’s birthday, and unfortunately, our experience did not meet the expectations we have for a Marriott property. The biggest issue was housekeeping. We were told rooms are not serviced until after a four-night stay. During our visit, our trash was never emptied, we had to request clean towels, and we even ran out of toilet paper and had to call the front desk for more. Basic necessities like these should not require guests to ask. We were also disappointed that the swim-up bar wasn’t open on our first evening. Since we were celebrating my husband’s birthday, it was one of the amenities we were looking forward to enjoying. The pool area could also use better maintenance. The windows overlooking the indoor pool were covered with what appeared to be hard water stains, making them look dirty and taking away from the overall appearance. Customer service was inconsistent. Cris was outstanding—friendly, welcoming, and genuinely helpful. He made us feel valued as guests. Unfortunately, not all staff members provided the same level of service. Overall, we left disappointed. We expected better housekeeping, cleaner facilities, and all advertised amenities to be available. I hope management addresses these issues so future guests have a better experience.

Hotel was ok - but was told we could park anywhere and we all woke up to tickets on our cars for parking.. not ok!!!

Room was quite, the restroom needs to be redone, the wall paper was bubbled up at the bottom, had stains on the upper part of the wall. No microwave , still don't know why. TV had 2 burn in marks on the screen. Parking is not included. Good thing 6min away from sea world.

The check in process was very good the front desk woman was very nice however From the three nights we stayed they did not clean the room even once we had to ask for towels and conditioner I stay at other Marriotts in the pass the experience was way better.

Excellent Stay — Clean, Comfortable, and Family-Friendly We had a great experience at this hotel. The entire property was very clean, from the showers and guest room to the beds, carpets, and common areas throughout the building. The staff (Chris) was extremely friendly, welcoming, and always willing to help. The only downside was that the shower water did not get cold; it was mostly warm to hot. Other than that, everything exceeded our expectations. The location is very convenient, with easy access to Target, Walmart, H-E-B, and plenty of restaurants and fast-food options nearby. The property also has three pools, including a kids’ section, which was a great feature for families. We have stayed at other hotels before, but this one was one of the best experiences we’ve had. I read through the reviews before booking, and while most were positive, a few guests mentioned the hotel being close to the expressway. We personally did not find it to be a problem. We only noticed traffic noise occasionally, mainly from larger semi trucks. There is a parking lot fee of $10 per day, but it was worth it as there are several security cameras and a security guard. Overall, this was an excellent stay, and we would definitely stay here again.

Excellent stay. The rooms and the hotel are very clean. Check in with Brian was great, he was very friendly and helpful. Chris was also very friendly, helping my family navigate through the hotel. The pool was well maintained and Brian was a great bartender at the poolside bar. Will definitely stay again.

For the most part the hotel was adequate. We weren’t planning on staying long anyway. However, there was a piece of the door that was sticking out and prevented the door from shutting all the way. I was able to slide it back and get the door closed. One other issue is that half the 1st floor was extremely humid and hot while the other side was very cool and comfortable. You could tell when you left the front desk it was obvious where it switched. Our room was very warm and uncomfortable and it took several hours at the lowest temp on the ac to get it comfortable.