Hotel Emma at Pearl on the Riverwalk

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

If you want a five start experience I recommend Hotel Emma. It is a beautiful luxurious hotel in a prime location walkable to many restaurants and river! Rooms are clean and comfortable. Bath products are top of the line. Decor and ambience are amazing and food and service is excellent.

The Hotel Emma was a wonderful luxury hotel with excellent service and amenities. The local in the Pearl is perfect, the rooms are comfortable yet elegant too. Every detail has been well covered and we enjoyed our stay. The staff went over and above in every area of the hotel to make our stay extra special. I highly recommend this property.

Beautiful! Our first visit to Hotel Emma. We will definitely stay here again! The hotel is a wonderful piece of history made to be treasured and is suitable for today’s luxury. A remarkable design and re- construction of the brewery it once housed. What a beautiful experience! Thank you Hotel Emma for a most wonderful visit.

We had Easter brunch at supper- the food was perfect and our server, Paul, was a stand out. As always, all of the staff worked to make experience flawless. If you are coming for an overnight to even a small time, it is hard to be disappointed in the atmosphere, service and food and drinks. Cannot recommend any where at the Emma enough!