Best Western Plus Downtown North

Good and very comfortable. The stuff and breakfast is awesome. No slippers and teeth brushes so don’t forget to bring by yourself. Also free cafe taste great and serve for 24 hrs. Recommend to all of you !!!!!

The stay was great and peaceful and room was spacious too but a little sad we couldn’t enjoy the breakfast cuz we slept in late but other than that I would recommend this hotel to family and friends

Me parece un hotel muy bien ubicado, a pocos minutos (5) del Alamodome, con vialidades muy accesibles y rápidas pra salir y llegar a San Antonio.

The staff was accommodating. My room was clean, although I noticed a few ants in my room. A few items in the breakfast area were out of order, including the juice machine. I wonder how long they’ve been out of service and how long they’ll remain that way.

Chris was so sweet! Checked my family and I in at around 1am, breakfast was yummy and all staff were friendly

I never do reviews but decided to leave one for this. First of all the photos of this hotel are deceiving. The cons of this hotel are the musty smell you get when you first walk in, the appearance looks like it’s old but tried to get covered up by a makeover. My ceiling had water damage, the ac made loud noise continuously, the bed was horrible I sunk in and would wake up with back pain for the two mornings I was there. But the pros are the location being right in the middle of everywhere I needed to be and the housekeeping keeping my room clean and stock with fresh towels.

Entire room was tile. Was very clean. Tv remote didn’t work. Even after we told the front desk. Gym was great though. Enjoyed that. Breakfast appeared not to be checked a lot. Eggs were runny and cold. Best part were the waffles. Coffee machine was broke on the second day, stayed four.

This was my second time staying at this property and I will stay at it again if we have another event there. The staff is always so nice, parking is easy and breakfast is included. All around a fantastic property to stay at and great dinning options.

I tried calling the day of arrival and nobody answered. It just kept ringing and ringing or a couple of times, there was weird background noise after it sounded like someone answered. When I finally made it, I mentioned how nobody would answer. She said “it’s because I accidentally put the phone on mute. I saw the receiver to the phone off and I had just called so she still “accidentally” had it on mute so there was no accident. It appeared to me she didn’t want to answer the phone. This was not good customer service. At the end of the trip, I asked for my receipt and she said “you paid with an outside vendor so I can give you one.” I have used ******* before and I have been given a receipt. Very bad customer service.