Arelauquen Lodge, a Tribute Portfolio Hotel, San Carlos de Bariloche

The property is located in a beautiful gated community with easy access to the golf course and trails. The hotel lodge is dated and the service at the restaurant is EXTREMELY SLOW! We waited over an hour for poached eggs that I refused to eat and pay for as they were cold and literally floating in a pool of water. Staff was friendly but very young and inexperienced. My sister and brother-in-law’s room had a very foul odour during their entire stay (3 nights) that never got resolved! Overall unsatisfactory and very disappointing!

Unfortunately our stay was not good at all. We should have more carefully read the reviews. The hotel looks like it's falling apart. Walls and ground crumbling. The bar and restaurant are understaffed. The security at the front to get in in ludicrous!!! I had to give my uber drive a 30% tip because of all of the hassle. Also, took us over an hour to get a taxi to go into town. The day we needed to leave, there was 0 predictability about getting a taxi to get to the airport and nothing the staff could do to help. There should be transportation to the gate in the event of an emergency or time constricting need. Would not stay here again. Wish we would have stayed in town where we didn't feel totally stranded. The room was comfortable and AC appreciated although I agree with other reviewers that the kitchenette was unecessary. Staff tried to help but unable to do much. Views are nice and it was good to be able to walk 15 minutes down to the lake.

Great and freindly staff, clean room with amazing views. Highly recommended.

We stayed here last minute for 10 days after the airbnb we had booked for several weeks lost internet. I was a bit concerned since the reviews varied, but we had a stellar experience. First, the room we had was fantastic. Perfectly clean, amazingly comfortable bed, plus a killer view. Great shower and bathroom, and great water pressure and zero issues with hot water (which we experienced across the board in Argentina). The room had a nice small kitchenette that we made use of since we were there for a long time. The setting is ideal and just gorgeous. The lounge area has a picture perfect view and is a great area to work during the day, as well as have a drink at night. We did order veggie sandwiches one night there and those were not great, but that was the only negative. And, the hotel is fair, there is no VAT tax on food (in the lounge anyway), plus no service charges either. The food and drink prices were reasonable, too, surprisingly less than the golf course restaurant next door. The hiking in the area is great! You just need to walk up a few minutes to get to this nature reserve which has several great trails that have wonderful lake views, beautiful trees and birds. We did both long and short hikes, all were great so you can dial in how much you want. The area has extensive security. It did take a little while to get in but they set you up with this facial recognition, pretty slick. Be prepared with your passports and reservation information when you get to the gate, as it is a bit of a process. Then, be sure to take your room key with you if you go out as you might need to show it as they do guard the trails as well that go through their private property. But all professionally done. The staff here are all very pleasant and very helpful. Housekeeping was outstanding. We didn't have it every day but when we put the "please clean" card out the room was quickly cleaned by the time we got back, every time.

The hotel is dirty. What is presented on the website does not correlate with the hotel. Shower & bathroom unacceptable. Shower head, had to be held to be able to wash hair. No space to place anything. A/C is fantastic, But that’s as far as it goes! Breakfast, terrible. Terrible experience. Claim to have laundry, not available. The hotel is very far from the city center, at least a shuttle service could be available to guests. Claim to have a spa at the hotel, very much under-rated

The hotel is set in a decent area of Bariloche in a gated property. The area is pretty quaint and the view is nice. However a lot of signs of wear and lack of maintenance. The worst is the terrible attitude of the staff / management making us feel like we are bothering them in their home rather than being a hotel guest. Food is awful but this is a “standard” in Argentina so I cannot blame their restaurant.