The Marker San Francisco

We did not stay here ans are waiting in a refund, the area is overrun by homeless, tents all around the property. Definitely not safe, essentially if you have to street park to avoid the $75 a night parking fee to valet. The other parking garage available was also surrounded by tents and homeless.

My 'VIP' hotel stay was a letdown, starting with check-in. Promised an upgrade, I received my already-booked king bed room. A complimentary bottle of wine was the only plus. Room issues included no microwaves and unconnected bedside outlets. A serious breach of security happened when a staff member gave my visitor unauthorized access to my room, a shocking first in my travels. Checkout was a fiasco. Cleaning staff disturbed us before checkout time, and lost and found service was inefficient and rude, failing to help with a misplaced item. Hidden fees, revealed only at checkout on *******, inflated the final bill. This lack of transparency and poor service did not justify the high cost. I wonder if booking through America Express Platinum would have altered my experience...

Very clean. The check in process was very easy. Didn’t hear much noise at night. I would stay here again.

Beautiful hotel! Gorgeous inside, especially with all the Christmas decor. Rooms are very clean, comfortable, quiet and stylish. Staff is very friendly and accommodating. Great restaurant! Delicious breakfast and great happy hour . Will definitely stay there again.

Beautiful hotel with great decorations for Christmas. The restaurant is great. Friendly staff that do their best to help you.

The setting of water server is a good activity. The room was a little dark, but very silent and slept very well every night.

Great staff, ok (bit dated) rooms. Should probably be rated as a good 3 star hotel raher than a 4 star.

Great hotel. Comfortable, clean rooms. Modern and updated. Great restaurant in the hotel as well with very good food and free morning coffee. Wifi was fast and kept up with evening work demands. My only negative was that the hot water in the shower could have been better. Little closer to luke warm than hot. That's the only note keeping this from a perfect rating.

My family stayed here for a trip to celebrate my husband's birthday. We brought our two little ones, 3 yo and 9 month old and the hotel staff were extremely accommodating. We stayed in a suite, which had a separate living area with a pull out couch, and room for the pack and play/crib which the hotel provided and set up. Everyone was very friendly and welcoming and service was great. The hotel is boutique, it is charming and recently redone with updated furnishings and decor. I will definitely come back!