Be careful when making a reservation, we made it for the Holiday Inn but was given a room in another hotel called Irazu. I was told that I made the reservation incorrectly but I checked with ******* and made the right one. I spoke to the front desk staff and nothing could be done. The hotel is right next to the Holdiay Inm, but you can immediately tell the difference, pool, rooms, ambiance, etc. The room had a smell, the towels were dirty and the water took 5 minutes to warm up.
Will definitely not stay again. I asked to speak to a manager and after waiting in the lobby for 30 minutes, she/he wasn’t available.
Not worth the money or time we spent
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