InterContinental Hotels Costa Rica at Multiplaza Mall

This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!

Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff

Would be a great place if there was aircondition in public spaces restaurants spa…. And better performing one in room

Great for business travel! Very accommodating for Western travelers and great location.

Property seems a bit dated, worn bed linings, the market food was super bad

I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).

We had a huge family dinner in their restaurant. A big rat wandered through the facility. I had a reservation, with children and they weren’t able to give us two rooms even on the same floor. The parking ticket wouldn’t work to get out of the lot, so I took extra time, and I had to get an attendant to help me get out of the parking lot. There was trash piled outside our door on arrival which stayed there all through our stay Definitely not worth the money. Front desk staff at check-in—Oscar—very unhelpful

The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through *******. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.

beautiful vibes and great customer service. Good food!