Inmood San Roque

房間寬敞還帶有露台周圍空氣新鮮，感覺很好

Wonderful location and really nice rooms. There wasn’t any room service, however you could order food and take to your room. The A/c wasn’t very efficient

Very convenient for our daughters wedding at the San Roque Golf Club. Staff excellent. Service excellent. Breakfast fantastic

Breakfast fantastic. Staff excellent.

Over priced !! Room was fine but everything else was below standard ! No internet ! Reception wasn’t always open !! It all looked very tired and old !!!

Несмотря на то, что бассейн, территория и лобби находились в стадии строительства, номер был прекрасным, а обслуживание – превосходным. Нас предупредили о ходе работ и предложили отменить бронирование. Номер был просторным и со вкусом оформленным. Для гостей была оборудована лаунж-зона с бесплатными напитками и закусками. Отель расположен на территории гольф-клуба San Roque, поэтому у вас есть доступ к ресторану. При бронировании я упомянул, что будет приятно остановиться в номере, где останавливалась команда Ryder Cup. К нашему приятному удивлению, нам дали номер, в котором останавливался капитан сборной США Ryder Cup 1997. Для гольфистов это сделало наше пребывание особенным и незабываемым. Спасибо всему персоналу за то, что сделали наше пребывание комфортным.

Disappointed overall I thought this place would have a pool, per the listing and would be a good place to relax and unwind.. But the place had renovations going so no pool was available. Additionally, it was poorly constructed, shower pressure varied and was too low after just a couple minutes. Another disappointment, there were bugs all around outside by the patio, So I didn't feel comfortable sitting without the chance that it bugs me crawl on me after a few minutes. I know it's the time of year but would have been nice to see it a little bit cleaner. The morning I checked out nobody was around to talk to from the hotel staff.

Booked a junior garden suite online and whilst booking were asked to chose the actual room we wanted. So we selected one near to the pool and paid an extra €42 for this selection. However when we checked in we were given a different room. The room couldn’t have been further away from the pool and the garden view was a plot of soil and a road. When I returned to reception to ask to change rooms I was told they were full and nothing else was available but to come back the next day. The next day the electricity was out in our room for around an hour. I went to reception to ask about changing rooms but was told they didn’t know what was available as the electricity was out and they would be in contact when the electricity came back. No one contacted me when the electricity was working. So I went to reception again. I was offered a different room but a downgrade in size and it was in the same row with the same view. The room we were in, whilst not dirty felt as though it hadn’t been used for awhile and it was dusty. The room also just felt very uncared for. Lots of marks on the walls including squashed mosquitos and dried blood from the mosquitos not washed off the walls. The room smelled musty/sewage. I told reception, she placated me with saying they would let house keeping know but no one seemed to do anything about it. The patio was untidy. I asked for a broom to sweep it myself. Reception said they would get house cleaning to do it. No one did. The entrance/porch to the 3 rooms in our block was covered in bird poo. It is so lovely there are so many sparrows and swifts on site. I am a bird lover and enjoyed watching them. But the hotel needs to maintain keeping the communal areas clean and not covered in bird poo. On day 2 of our holiday palm tree work took place. This meant the pool was out of action all day. Only a note the night before to warn us of this. My husband was playing golf and the whole point of booking this particular hotel was that it was opposite the club and I could spend the time sitting at the pool whilst he played. It wasn’t even like I had a nice patio I could sit on instead. Why the hotel is doing this kind of maintenance work during the height of summer when the hotel is full? Finally the daily maid service was not good. We left the top off the shower gel container to indicate there was none left - the cleaners just put it back without filling it. Towels I had left on the floor that were obviously dirty and for changing, were just hung back up. Coffee was not replenished. This has the potential to be such a lovely hotel but no one seems to be caring for it. The swimming pool area is lovely. And I did enjoy using the outdoor gym box (but don’t be under any illusions that it is a proper gym). It is just some free weights and Astro turf. But it just seems neglected particularly the garden areas

Absolutely poor service from start to finish with this hotel. Room hasn't been cleaned in over 2 days since we arrived and we have asked over 7 times. The staff have been standing around like the photo I have shown and are doing nothing. We are still waiting at reception for them to clean the room. Also no vegetarian options available at the lunch buffet. Have raised this concern with the staff and hotel manager but nothing was done. We have paid for half board and a member of our team has now gone hungry since breakfast where again the only thing edible was the fruit. We are djs and are here for a wedding. This review will be posted on all social media platforms.