Abba Apartments Playa de Gros San Sebastián

Good location to old town and city. Clean apartment hotel with good amenities. Staffs are friendly but with limited working time in reception. You might need to call staff to checkout/in.

櫃子裏有麪包屑，床上有咖啡滴，入住時他們下班了，沒提前告知下班時間，用英語溝通非常困難，酒店很偏僻，離景點很遠，去老城走路要半小時，淋浴間有頭髮、像是入住前沒人打掃一樣、體驗很不好，設施不如照片裏的完善，酒店照片有欺騙性，梳化床有一部分塌陷

I booked 3 rooms for my family of 11 visiting San Sebastián. ABBA apartments were perfect for us, the staff were amazing, friendly and the rooms have all necessities for long or short family stays. Well located, witting walking distance of the old city and the beach.

Unfortunately our stay was less than pleasant. We, a family of 4, stayed for 4 nights in July. During this time our unit wasn’t cleaned even once. Each day we returned to unmade beds, un-emptied trash cans. Since the reception isn’t manned in the evenings we used the ‘connect with an agent’ feature at the main desk to flag this. We were assured that this would be looked into. However, the next evening when we returned from site seeing, the unit still hadn’t been cleaned. This time someone was at the reception so I had a chat with them and then their boss and the cleaning staff, and after much discussion, finally someone came up to make the beds but didn’t bother to clean out the garbage at all. They don’t change out the towels every day, they do so after four days or so, which is fine. We didn’t however appreciate the fact that for a family of 4, they only provided 2 hand towels in the bathroom to begin with. All in all, compared to several other accommodations in multiple cities across Spain in our 3 week trip, this was not only the worst but also quite expensive. At the price tag, we were expecting a better service. The location is good, the surfing beach is near by and about 20 mins by walk into the centre.

Just need to add parking options as most families will have a car

Elisabeth and Antonella at the reception provided excellent service.