Pirin Park Hotel

As this is apparently a 5-star hotel, we were expecting better. Our room was spacious, and so was our bathroom which was well appointed, but the shower leaked and SOAKED the floor. The pool area was very nice and the water a great temperature, but we could not figure out where to find the towels for the pool area and there was nobody around to ask. There was only one server at the pool bar, so service was VERY slow and she seemed totally overwhelmed and was not friendly at all. We found the wait staff at both dinner and breakfast also unfriendly and seemed to want to be doing anything else but serving you, although the food was quite good. The only friendly staff we found was the delightful lady who cleaned our room. Overall, just okay.

Nice and recommendable hotel! Clean rooms and nice facilities! Downer... it lacked good vegan food! Better breakfast than dinner! It lacked timely refill for dinner!🍀

This is not a 5-star luxury hotel, it's being promoted. Service is terrible, and you can get them to do anything. Overall hotel staff (apart from the cleaning staff) is not polite and nowhere to be found when needed. Buffet breakfast is available for only 2h in the morning and if you go towards the end, there is literary no food, and the staff is refusing to refill. We made one type of reservation, we were given a different room. Overall, very bad experience, an overpriced hotel with 0 service.

The hotel is operating with minimum required staff. Poor quality of the food. Dining area dirty with spider webs and strange bugs under the tables. Construction work during our stay. People leaving towels on the sun beds from 6:00 am to get good spot at the pool

The restaurants in this hotel definately are not 5 star. Only one of two restaurants works. Waiter bad service. Bad quality of juice and fruits on breakfast. Smoking people in indoor part of restaurant. Deluxe rooms are big and clean. Nice room personal.

First of all, such a beautiful place and such a wonderful hotel! The interior and exterior and service is really worth 5 stars! So fantastic how the hotel blending perfectly into the nature! Such a beautiful park next to the hotel with the river Bistrica! The staff is very friendly and helpful. A huge thanks to the General manager Mrs. George Mitrev for such a heart warming welcoming and attention to the hotel’s guests! We will come back indeed! And we highly recommend to visit Park hotel Pirin! A place one in a million! Asta and Emo