Hilton Garden Inn Richmond Airport

Very limited chanels on TV, had claims for room service which was actually not available. Also claimed shuttle to and from airport, once I landed in airport I was not able to contact the hotel to get information about the shuttle pick up and had to use Uber anyway. The staff were extremely friendly however.

The staff was very welcoming and accomidating. The bottles of water are a nice touch. Easy check in process and clear to whats offered.

With this being a Hilton hotel I expected better . But the fact I paid for breakfast ( extra) when booking my stay and got charged 10.00 for 2 scrambled eggs !! Then I have to pay for parking 10.00 a day. Which is ridiculous! You are already paying a good bit for the hotel room that is definitely out dated . The only thing good of the week long stay was Tiffany at the front desk .

While booking the reservation, we were not told that there was not going to be breakfast available, and that the pool was out of order... the pool was the main reason for staying at this facility... along with this is where we usually stay when we are going out of town. I wish I could give it a better rating.

Some things seem old and outdated. Also whoever cleaned the room didn’t do the best

i come here once a month and this time there were a lot of underaged unaccompanied children running wild! i went to the pool & there were like 13 kids diving and running all around the pool area. I was nervous they were going to fall and hurt themselves. There were no adults around. To make matters worse, after the kids got out of the pool they went to the fitness room and put their wet bodies all over the equipment. For future references i advise to keep an eye on those areas when small children are near. Someone could have easily drowned. There was so much horse play.

Staff were friendly and helpful. Everything was clean and the bed was very comfortable.

Book a room with 2 queen bed, but only had 1 king with pull out when we got there. We told it was a hotel and things like that happened. Didn’t offer to try and fix this situation or anything. Pull out slept like a rock. The Wi-Fi was awful, so forget about doing work. There were no USB ports for charging electronics. Very disappointed considering the price.

Just finished my stay here. I arrived at 3pm and was told they had no clean rooms due to staffing. I waited for 4 hours before they had a room available and had to change cloths in the bathroom before my event. They had the bar open but I was told they were unable to serve food. I asked if my room could be discounted and there was no manager on staff. The lady working the desk was very nice and did the best she could but it is obvious this hotel has poor management. The room was clean when I was able to check in, the ice machine on the floor was broke and there was no vending machine. There was a large group of people out the front enterance who were shot gunning beers and had it spilled all over the side walk. The atm machine in the lobby also is broken. Would stay somewhere else.