Sheraton Richmond Airport Hotel

King size bed was in need of rotating. Felt like sleeping in a hole. I imagine most users of this room sleep on the spot I did. I prefer a firmer bed.

LOVE this hotel!!! Food is outstanding and front desk staff are so great and accommodating with the customers!!!

Odd smell in room- shower head way too powerful and water got all over floor as a result

The desk clerk gave me a bottle of water when I was coughing. The shuttle was so handy and helpful. Beautiful bar, super clean room, great location!

We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport. The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.

My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.

We stayed the night before an early flight out the next morning, free starbucks coffee, free shuttle to airport, highly recommend

Our stay was excellent beginning with the check in with Anthony. He was absolutely wonderful! The room was updated and clean. The hotel was convenient to the airport for our early morning flight. We left our vehicle at the hotel for six days. The only problem we encountered was getting the shuttle to pick us up. We had to wait 40 minutes and the driver was not friendly (which had nothing to do with our stay at the hotel). However, I probably would park my vehicle at the airport parking lot next time.

Very nice room, the food at the Bar was excellent and the location was perfect for the purpose of our trip. The breakfast was also quite good and filling.