Alpenhotel Kaiserfels

We have been coming to this hotel since 2015. It is the location that is fantastic at the bottom of the slope, the staff (especially Catrine) who always provide a warm welcome and know how you are and what your needs are. They know their job very well...hospitality at its best! The rooms are spotless and equipped with all comforts and the restaurant and all the other facilities (welness, gym, swimmingpool...) also deserves a big compliment! We will be there again this year for Christmas!

We stayed at Kaiserfels for NYE. The hotel is really clean, excellent facilities, ski in / ski out a complete bonus, lovely food and a really cosy atmosphere. The staff are all so friendly and helpful. It is on the edge of town, but we got a taxi a couple of evenings to explore a little further, but we were so tired from the skiing, we were very happy to stay put for most of the time. The pool offers a great contrast in activity to skiing all day. The spa is lovely, but worth noting it's a 'textile free' spa, which I didn't realise. Took me a while to work out why all the naked people were looking at me in my swimming cozzy, like I'd lost my mind! LOL My husband and I hadn't being skiing for about 20 years so we booked into beginner lessons, which were well worth it! Our sons both had lessons too. We opted for mornings only (two hours, 10am-12pm), which we were happy with. It gave us the afternoons to spend together, on the slopes, and it seemed like our morning session just went over the same things in the afternoons, so we didn't feel we missed out on learning time. We booked with Crystal Holidays and the only room available for us was a superior twin. I'm not sure what made it 'superior', it was a double room with a sofa bed and extra camp bed. The 4 beds in a row eliminated the floor space. Our boys are 7 and 12 and it was pretty cramped. We are looking to return next year and booking direct with the hotel offers more option i.e. connecting rooms / junior suites with separate bedrooms etc. Snow wise, it didn't snow until the last day of our week's holiday. The slopes were packed with snow however, and the canons did a good job of keeping it fresh. I'd thoroughly recommend staying at this hotel if you're travelling with a family or you're beginner / intermediate skiers. The slopes aren't intimidating at all and perfect for those learning. We can't wait to return :)

Stayed here for a week with Crystal Ski. Lovely hotel right next to the piste, ski hire shop, lessons and Rockbar. Staff go above and beyond to help, nothing is too much a job for them and they are quick and efficient. Lisa on reception was great and so was Antonia in the restaurant at breakfast and dinner. We were half board and the food was really good, even for a fussy vegetarian like myself. We used the pool and spa everyday after a day skiing and it was just lovely. Would highly recommend! Probably more suited to families in this area as not much nightlife or evening activity. It’s about 25 mins to walk into town but there are free ski buses that go up and down the road from Rockbar as well as payable ones on the road in front of the hotel.