Embassy Suites by Hilton Santa Clara Silicon Valley

從來沒有這樣的經歷，酒店在我正常入住期間，服務員把我留在酒店的所有物品全部扔了，簡直離譜得史上未有！原因酒店解釋是把我離店的時間提前算了一天！回到酒店，所有的換洗用品、衣物、葯品都被清潔工扔了！結果一晚上在酒店都沒有睡意！這樣的管理水平，清潔工對客人物品擅自處理的方式，居然出自希爾頓，讓人極度震驚和失望！好在攜程一直出面溝通，酒店賠償了物品，但在後來的旅行中，給我帶來了極大的不便！真的是十分差評！

地理位置不錯，離斯坦福大學15分鐘車程，房間不算大，但夠用，該有的也都有，衞生過得去，停車收費$20一天，免費自助早餐+下午酒吧飲料，酒店工作人員都非常熱情，服務態度很好，總體來説性價比不錯，推薦

The property was clean and felt safe. Front desk staff were helpful and friendly. They do insist on entering your room every day so if privacy is an issue, this may not be the hotel for you.

Everyone was great. However, something very unsettling happened. After checking in we had to drop off our bags and leave quickly to our event. So we put a do not disturb sign on the exterior door right before we left. We then went to the event we came for and were gone all night. When we arrived back later that evening, a card was left inside the door from the hotel telling us that if we didn’t let them in voluntarily within 24 hours, they would need to go in anyway to check the health of us and the conditions of the room. This is not only intrusive and an invasion of privacy, but it was threatening and made my wife feel unsafe. I went down that morning to the front desk and showed them the card and told them do not attempt to go in without permission. He read the document and said was uncalled for and he had never seen that before. He even said the way it was written was bad. However he never followed up as promised.

Great but not perfect. Smaller hotel so no atrium as others stated. Great check in. Late check out with no additional fee. Room was clean and spacious. Wish there was a book or something with channel line up breakfast times etc in the room. Also wish bottles of water were included in the room. Room was very quiet! Happy hour was great bartender very cool and snacks like crudités were available. Heated pool is heated but to just tepid not warm and pool area kinda chilly and pool is small but okay for us and the kids. Breakfast was good many choices but did not like that core items like pancakes bacon etc were behind counter with omelet guy with long line only one person though he was friendly. I guess they don’t want you taking too much. Me and the kids had a great time and had dinner at McDonald’s which is close by.

We stayed at the Embassy Suites for a 49er weekend trip. We were a party of 4 and our room was great. 2 double beds and a pull out sofa in the living room. Our stay included breakfast which was delicious. The hotel is a couple of miles away from the stadium. We took a Lyft to the stadium and it was a quick drive. We will definitely stay here again.

…Everything was but the cocktail hour was very very slow. We were only to get one drink b/c we had to wait for a bartender for over 20 minutes.

Only thing I have to say is there was a lot of that pinkish soap scum in the showers. Breakfast was very good though!

Staff was helpful and responsive but on the slightly "lean" side of top of the line professionals.