Senses Hotel Boutique Plaza

No próprio hotel ele dizem ser 5 estrelas, mas não Passa de 3 estrelas. O único ponto positivo é a localização. O atendimento é muito seco. Quando chegamos o recepcionista foi muito seco, e só liberou o quarto exatamente as 14:00, mesmo tendo disponibilidade antes, pagamos para tomar café, visto que tínhamos chegamos às 9 da manhã. Que decepção. Café da manhã muito, muito ruim. Se comparado a um hotel 4 estrelas do Brasil o café da manhã desse hotel fica com nota 2. Sem variedades, preparações não são saborosas. Quarto até bonito, mas o ar condicionado desligava sozinho o tempo todo, fato que contribuiu pra termos uma noite péssima, visto que a cada 30 minutos se desligava e tínhamos que levantar pra ligar. Pelo valor que foi pago pela diária fiquei muito decepcionado, e não indico esse hotel.

安全乾凈。

No other hotels in Santa Cruz can have a better location than this. It’s literally right in the centre of the city. The room is nice and spacious and the staffs are very friendly. The restaurant at the rooftop has the most amazing view. Nothing to complain about.

It is the best location in Santa Cruz, in the main square of the city, very close to a lot of restaurants and shops The room was large and clean. But the hotel needs a strong urgent maintenance and painting. The restaurant smells sewage, and the areas close to it smells like frying. The sauna was closed for maintenance, but no one working to fix it. And they covered the best view of the cathedral with a horrible metal roof

This hotel does not pay its workers. The hotel is behind at least 2 to 3 months or more in paying its workers. The workers give good service as much as they can but the turnover is high. And if they quit or they are fired, the hotel does not give them their pay. Ask the workers if you want to know. This hotel is unethical to its workers.

The Senses Hotel's great strength is its location. Apparently this was once an upscale hotel, but is currently in need of a renovation. Another negative point is the loud sound from the rooftop that can disturb sleep.

It was a nice hotel room, the shower had good pressure. The second night we saw ants in our bedroom corner, not much to do with that.... The breakfast was ok. Not much to choose from but had scrambled eggs and bacon for starters. The breakfast area was not optimal. The few days we had in SC it was 16 degrees celsius outside, and the breakfast area is located in a passage way so it was pretty cold where we ate breakfast. The guests had to bring warm jackets and wear scarf and hats while eating.

Very large and confortable rooms in central location. Breakfast could be better but staff is very friendly and helpful

We booked this "5-star" hotel and it definitely can NOT be considered a 5-star hotel. It has the look of being great in the past, but it has become rundown and old, with much neglect. We had many problems during our stay: - the kettle was broken - our keycard kept reseting - the AC is movement- sensored so at night it gets hot -no phone in the room to contact reception - the worst: someone entered our room at 11pm, just as we were about to fall asleep. They did not knock, but they wuickly shut the door. We were very annoyed and when we approached the manager she said the man had been given the wrong paper of empty rooms, so it was the hotel's fault. She said she would give us something extra, and all it was were a few hours extra check out time Overall we were very disappointed with our stay. 5 star means the service should be on point. All these problems should not be occurring in a 5 star place