Secrets Huatulco Resort and Spa

My wife and I have stayed here before and have always been very happy with the hotel. The beach, bars, and restaurants are delightful and the service excellent. You may have to wait in line for breakfast if you go at peak times, so it's best to go either before or after the busy period. Some of the furniture is looking a bit dated now, and one of our sliding wardrobe mirrors was badly tarnished, but this is a minor point. Overall, the common areas are well maintained and there are plenty of staff to help with whatever you need. We will certainly be back.

Overall, the hotel was very clean, well-maintained, and provided a relaxing getaway. Most of the staff were friendly, attentive, and genuinely seemed happy to be there, with the exception of one employee working behind the coffee bar. The food was typical of what you would expect at an all-inclusive resort—decent, but not particularly memorable. Unfortunately, we had a disappointing experience at the Cin Cin restaurant. The waiter was rude, and the food quality was poor. Based on our experience, I would recommend avoiding this restaurant. The resort itself was enjoyable, and we appreciated the clean facilities and excellent service from most of the staff. The only other area that could use improvement is the quality and selection of the alcohol offerings.

Good hotel layout is a plus but Compared to other secrets resorts I’ve stayed previous, no friendly staff and very inattentive to needs of guests. Also food was VERY limited, mainly Buffett. When “good” food was empty, none was replaced. So had to get there early if you anted shrimp cocktail, which was a “premier choice”. and most restaurants closed at dinner time. Worst part for us is upon orientation when getting there, lady was very pushy trying to join their exclusive secrets timeshare. Even begging saying”you will be helping me out financially “. I’m tired and want to relax after traveling. All I wanted was my room and to settle down/realx.

Everything about this place was as expected- great. Except the food. The buffet, room service, and some of the restaurant food left a lot to be desired (one morning my room service French toast was very undercooked. I got a plate of cinnamon mush. lol). Everything else was amazing. So much to celebrate about this place.

Overrated and overpriced. Facility is outdated, staff very cutthroat and unfriendly. They don't tell you about the restaurants schedules or closures. Buffet place service slow employees look unhappy as if they didn't want to be there. Waiters won't even offer drinks at the pool area. One time I had to literally stop a waiter and asked for drinks and she never brought me the drinks. When I checked out they didn't bother asking for any feedback. They make me feel as if they were happy to see me leaving. Would not come back or recommend.

The hotel was dirty, staff was rude it was disgustingly dirty and the air conditioning did not work. I will never stay at this hotel, waste of money and liars

Great location for a quiet getaway. Friendliest staff you can ask for & great overall hospitality. Hotel is a bit outdated but does not interfere with the experience by any means!

Not a great stay, the property is not well maintained and the food and beverages are not great. The staff is amazing but it doesn't make up for all of the shortcomings on the property. Not at all like any other Secrets properties and for sure not a 4.5 star experience

Room was always cleaned. Breakfast set up was good Swim up Bar busy but good Pool needs a lot of work, alit of loose or missing tile Was pursued by unlimited club sales mans until you took the invitation not good