ALEGRIA Caprici Verd

服務..............

I’m loathe to admit that I should have written this review immediately after my husband and I’s trip here in June 2022. I’m not one to write reviews normally but this one deserves a full blasting. I’m not surprised to see that the reviews already written reflect our own experience 18 months ago. The hotel staff were not remotely interested in helping at any point. I wanted to surprise my husband for his birthday while we were there with a basic bottle of fizz in the room. I went to the front desk and waited to be seen. Sadly for me, a large group of American check in’s had arrived and I was told to come back, despite me arriving before them all (I stood waiting for 15 minutes waiting to be acknowledged by the foyer staff) and they could see that as well, rude! I’m amazed the drinks rule still applies - my husband and I were two of maybe 30 guests at the time of our visit and we were clearly alone and were not plying off drinks to non all inclusive revellers, yet I couldn’t even take my husband a beer or Coke, as the hotel was only allowing one drink at a time (ludicrous). I’ll agree with the other reviews - food lukewarm at best; beach was rubbish as felt like walking on grit and we ended up eating out most days to get away from the hotel. We were glad to check out! Shocking place, don’t waste your money and look elsewhere!

Me and my fiancé enjoyed a very pleasant long weekend at this hotel. Santa Susanna is nice, gorgeous beaches and lots of nice bars and restaurants are all in a stones throw from this hotel. The rooms are fairly basic, but serve their purpose well. We thought the food was very good, although as often is the case it was at times a bit of scramble when choosing what to eat. Lots of rude people not being courteous, and clearly not having a concept of a queue. The pool was fine and there’s also a nice pool bar. Train station straight outside the hotel and just over an hour in to Barcelona. All in all a good stay, we have a good time.

Nous sommes venus en famille et nous n’avons pas été déçus. Hôtel à 5 minutes de la station de train pour rejoindre Barcelone . Si vous souhaitez vous détendre tout est mis à votre disposition pour n’avoir à penser à rien . Des boutiques vous permettent aussi de rejoindre le centre ville de Santa Suzanna à pied. Le personnel de l’hôtel est aux petits soins pour vous. Quel bonheur

This was our 2nd and last stay at this hotel, we went before lock down and had a nice time, but this time I think there food standards have dropped so much that we ended up eating out most the time, even though we had no paid for half board. Breakfast was so bad and tasteless we didn’t bother after the first day. Rooms are dated and we had water dripping from aircon unit in bathroom with all black mound around it. Don’t expect to have fun in the pool either, as they do not allow and type of blow up lilos ect and no ball games of any type. Location is the best thing about the hotel, so we are trying the hotel next door this year as it gets much better reviews.

This hotel is a disgrace. The English language is really lacking I have been all over the world and never had language barrier. My daughter stayed at another hotel. Met us as we had paid half board to eat at restaurant. I paid for her but with 3 mins we had not even sat down. She was feeling ill. I went to the restaurant manager on the door showed my receipt and asked for refund. To my understanding and trust I put my card through machine for refund when I came home the stupid person had only charged me again I have complained re customer services from UK and sent both receipts same day minutes from each receipt. The stupid manager called Pablo has stil not refunded my money. I am so angry but will pursue. It's the the money it's the principal. Will never go there againnnn

Good evening, All. This hotel is NOT 3*, IS 2*. We was here in October 23rd. People not, poorly customer service, poorly communication, NOT looking to help, And hotel is not cleaned, You have to paid for even water, to drink water. Simple water 💦. All food is not nice, cold food 🍲, very disappointed. Me and my family very well disappointed. Thanks.

Nice hotel. The room was spacious and very clean. The bed was a firm mattress which suits me and the shower was quite powerful. I was really pleased to have a a view of the sea from from my balcony. So all good. I was booked half board, food was plentiful and quite varied. But I did learn to get down to breakfast & dinner about 30 minutes after the restaurant opened to be sure that the food was hot. Salad bar was great and varied, tge choices of bread at breakfast was amazing…..disappointed that they don’t do breakfast omelettes, but that’s a small thing and the selection of fruit & desserts was always good. The staff were great and very friendly/polite. The reception staff were really helpful especially when I was having trouble getting through to the company that was transferring me back to the airport and trying to get my pick up time. Reception also booked my tour to Montserrat…..a trip I highly recommend, it’s absolutely stunning. The bar staff were cheerful and accommodating, cleaning staff were also lovely and did a great job with the rooms. The animation team were lively, friendly & happy all the time and were great with the kids. There was some evening entertainment, a pair of singers, a dance troupe & a DJ, but being the end of season it was intermittent. The location to the the tourist office & train station is a real plus. Would recommend the train to Barcelona, the tourist office staff were really helpful. There is also an excursions office opposite the tourist office, where other trips can be booked. The hotel had fewer English people than I expected and at tge start of my stay it seemed like a holiday hotel spot All in all it was an enjoyable 10 night stay. My only real complaint is that the chairs in the restaurant, the outside and inside bar area are just so uncomfortable!!