There are several things that really let this hotel down. The rooms have no tea or coffee making facilities, which means that drinks must be purchased from the hotel bar located in the restaurant. A pot of weak Tetley's cost us €8. For comparison, a pot of tea at the Ritz in downtown Funchal costs €4. The restaurant is shockingly overpriced, and has a serious ant problem. Consequently it is mostly deserted. Breakfast buffet is below average with a limited choice of food that runs out quickly. You can either go without, fill up on bread rolls or put it on your table and risk the ants getting it before you do. By 0830 the fried eggs were so dry they were inedible. Aside from the ant problem the hotel is spotlessly clean. We were situated in the accessible bedroom in the new wing. This offers stairs-free access via a number of elevators and long, gently sloping corridors. The bedroom has an ant problem. We were given bug spray by the receptionist. While in reception we saw a mouse running out; maybe it had seen the restaurant prices. The bathroom is spacious and clean, but has that 'drains smell'. The aircon was faulty, resulting in the capacitor discharging in the ceiling, making a loud buzzing noise every couple of minutes even with the power turned off. As this is a fire risk we reported this with the help of Google translate and a maintenance person turned up promptly. Hopefully it will be repaired because sleeping with the windows open is noisy and the mosquitos come in! The rooftop swimming pool is excellent, though unheated. Large enough for a decent swim. The poolside snack bar is sometimes open, sometimes not. When open, the lady plays very loud music, making relaxing a distant dream. Ocean Gardens is perched, vulture-like, on the hillside, with no pedestrian access except for the main road. If you have no transport you must rely on the free shuttle into town (weekdays only) or the local, hair-raising bus that stops outside the hotel (but only if you ring the bell to alert the driver when you want to get off). Fare into town is €2.20 one way. The views from the hotel and gardens are outstanding, but otherwise we felt this is a 2-star hotel masquerading under 4 stars.
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