Fasano Sao Paulo Itaim

A estadia foi ótima e bem tranquila, a localização é boa, próxima a 9 de Julho.

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

I booked a flexible room rate. I then cancelled with long advance notice. They wrongly charged my credit card. And while acknowledging their back office mistake; failed to reimburse me. I had to have my credit card company intervening. Very poor service for a hotel of this “standing”.

MARAVILHOSO!! Localização excelente, atendimento impecável, comida maravilhosa!!! Tudo perfeito

Tv SKY and Google crhome cast não funciona, contatei Room Service and the answer was, nothing I can do. Breakfast very good, several fruits and breads. Confortable Room, but no Big deal. For the price we paid, it is overrated. I wont be coming back.

Beautiful roof top bar. Rooms very nice and clean. Expensive but very nice

The staff is exceptional !! Everyone is eager to help and make your stay a memorable one. I was so impressed with the hostess of the breakfast buffet that I paid a compliment to the hotel manager about how she made everyone in the breakfast dining area feel so welcomed. I highly recommend this hotel - 5 stars

Bella Struttura nel sud di San Paolo dove tutto è a portata di mano. Camere molto grandi e davvero molto pulite. Colazione ampia con scelta di ogni genere. Reception sempre attenta nel soddisfare ogni mia richiesta. Un applauso al Concierge Enrico, una persona professionale e sempre a disposizione! Bravissimi tutti e da consigliare. Come plus: Toilette riscaldata, non lo si trova da nessuna parte!

Quarto muito confortável,elegante,marca registrada da rede Fasano. Alguns pontos, entretanto, merecem destaque: a comunicação hóspede/funcionários não atende as expectativas. Liguei de Congonhas para confirmar se o Gero ainda estaria aberto, informaram que fecha uma hora a menos do que consta na Internet. Não haveria outra opção para o hóspede, fora o room service. Ao chegar, recepção informou que o bar do rooftop serve prato principal. Já havia parado em um restaurante. Quis conhecer o bar do rooftop para um drink, todas as mesas vazias porém reservadas. Não abriram exceção. Entramos e saímos e ng havia chegado (19:30), pq o bar tb fecha e reabre uma hora depois. Enfim, o hóspede fica sem opção se não quiser sair do hotel. Precisam reconsiderar. Ajustes que acredito que serão feitos após esse período inicial do hotel.