Omali São Tomé

Это был определенно ужасный опыт, который мы не повторим. В один из дней, когда мы останавливались в Omali Lodge в Сан-Томе, мы пришли в наш номер, а в унитазе был огромный краб. Мы связались с ресепшеном, и пришла уборщица, столкнула его в унитаз и смыла. Мы сменили номер, и на этом все закончилось. Позже в тот же день мы кормили собак, которые бродили возле ресторана Omali, когда генеральный менеджер отеля г-н Хосе Мигель Феррейра Мендес сказал нам очень грубо и раздражающе, что мы не можем этого сделать, потому что тогда собаки не уйдут и вернутся за добавкой. Мы попросили поговорить с ним, чтобы понять причины его грубости и лучше понять, почему уличные собаки находятся возле Omali Lodge, когда персонал отеля может лучше заботиться о них и ухаживать за ними в других местах. Мы также обсудили это событие ранее в тот день. Его ответ был полным игнорированием ситуации и неуважительным отношением к ней. Его грубость и пренебрежительное отношение побудили нас немедленно выехать из Omali Lodge и переехать в другое место. Такое поведение никогда не может быть оправдано и должно быть наименее приемлемым для кого-либо, и тем более для генерального директора отеля. Он сказал нам, что он работает здесь уже много лет, но персонал, который относился к нам очень-очень хорошо, сказал нам, что никто не любит генерального директора. Поскольку мы были там по делам, мы понимаем ценность и время, которое дает хороший чистый отель, и Omali казался как раз подходящим местом, пока это не произошло. Очевидно, что г-н Хосе Мигель Феррейра Мендес не подходит для рассмотрения жалоб клиентов, выслушивания и решения проблем в корне, не говоря уже об управлении отелем.

Lovely people, friendly and helpful. Manageress is exceptional - sets a high standard for her staff to follow. We really enjoyed our stay. Food and drink ordered from a QR code which helps with any language difficulties. Transfer to the airport - only minutes away - included. Car hire easily arranged. Beach literally just across the road. The rooms facing into the garden and pool have the best views.

We only stayed one night but we were very impressed by the thoughtful service: when the taxi transfer to our next place didn’t arrive, they sent us in one of their own cars at half the price and twice the comfort. Hotel and facilities as good as one would expect in a high class establishment.

My friend and I went to this restaurant this morning. She went early for breakfast which according to locals on the island was 15 euros for a full buffet breakfast. It was her last morning on the island and she wanted to treat herself. She was also told when she arrived the same price and that the front desk guys friend was going to the airport and could take her. When I got there I ordered a sprite and was given a price in euros which I didn't have so asked in local currency and was told 80 dobra. When we went to pay the guy he tried to charge me 87.5 dobra and her 18 euros. He yelled at us when we wouldn't pay the inflated amount. This has been a common experience on this island which is why we both ask for a price before buying anything. Also according to my friend she had bread and fruit and the breakfast was awful. Omalinis supposed to be a good place to stay and the prices certainly reflect a wealthy clientele so we were not expecting this behaviour from them

We stayed at the Omali at the beginning and the end of our Trip to Sao Tome & Principe for 2 nights each time. We booked throuhg a travel-agency, so transport and all was taken care of and worked without a hitch. As part of the "honeymoon-package", we got a free room-upgrade and were greeted with a bottle of Champagne once we got to our room. All in all we were quite happy with our stay, our introduction to the islands and the way we were treated at Omali. Arrival: We got picked up at the airport by a driver clearly identifiable by his wooden sign - though even "rival" taxi-drivers were directing us to him once we explained we had an arranged transfer. Check-in was quick and painless, baggage was taken to our room, which was bigger than we expected and everything worked as it should. Room (we had the Twin Room with Balcony): ＞ AC in both segments of the room ＞ Beach-towels and a bag to carry them to the pool or beach ＞ Shower with adequate water-pressure ＞ Mini-fridge, potable water, lemongrass to make tea and ground coffee to make in a french-press. (Though on our second visit, sadly the lemongrass was moldy) The rooms felt like they were being kept up, small things like slightly visible mold in bathroom seals, balcony doors having some gaps (which will make AC a bit less ecological) were noticed but nothing out of the ordinary for such a humid place. Food: The selection of warm foods for lunch or dinner is good, as is the quality! We felt prices were fair (compared to the CH, maybe not difficult...) - keeping in mind, that on an island, stuff just is more expensive, if you have to import it even more so. The much hyped chocolate-mousse didn't quite meet our expectation, though maybe thats not fair coming from foodies that love desserts and make them all the time. The cookie with peanut ice-cream on the other hand was delicious! Breakfast exceeded our expectations - it is of course not a standard european breakfast, so some things are "missing", but fresh fruits, baked goods (banana-cake, french toast) more than made up for that. Staff: We were always treated very friendly and felt welcomed from start to finish! From pick-up to check-in and being served at mealtime, staff was always accomodating, tried their best communicating in english with us and we always felt seen. Which we later learned, isn't a given even in a more expensive hotel on Principe... Location: Given that Omali was our "warming up" and "saying goodbye" to the two islands, we didn't much use the hotels amenities - gym, pool, tennis court went unused. It is nice though to just step outside the hotel and be greated by the view of the ocean. On our first day, we went on a trip walking alongside the beach to the capital Sao Tome, which was quite an experience. We were a bit taken aback by how quickly we entered what we identified as a slum-like district, but even though we felt like we didn't belong, there wasn't a moment were we felt unsafe. All and all, we enjoyed our time

Omali São Tomé : An absolutely outstanding experience! You can truly see and feel the personal touch and TLC that has gone into this place. The use of African fabrics for the furniture, placemats, and other décor adds a beautiful and authentic touch that perfectly reflects the spirit of the region. I absolutely loved my suite—spacious, comfortable, and designed with such attention to detail. The food was also exceptional, with every meal being a delight. Breakfast was delicious, and the variety of dining options, including the pizza oven by the pool, made every mealtime something to look forward to. This place is a true gem, and I can’t wait to return! 🇸🇹🏝️