The Mariners House

So where do I start!! Got a message the day before we were set to arrive saying we are having work done and scaffolding is up, no parking, no breakfast, no reception past 4 so you need to pick up your keys at another hotel! What!! It was Bank Holiday weekend too so left it till day before to tell us this! Shocking! So arrived as said scaffolding up all the way around the building, no one to great us when arrived either. Room nice enough, but we booked a sea view and all covered by scaffolding, lovely. We had blinds up at windows which left massive gaps as did’nt meet together. Only nets up at bathroom windows, but this isn’t the main problem…. Next morning 8am while in bed your woken up by workmen shouting, singing, swearing and loud music playing straight outside your window, workmen can see you and you see them with the gaps in the blinds! Also only nets at the bathroom window, absolutely shocking. No privacy anywhere no where to get changed have a shower in the end my husband had to put a towel at the bathroom window to give us the privacy. Absolutely shocking by this company. Not the builders fault just doing there job! But I really think they should have shut the hotel!!!😡 At moment still trying to sort this out with hotel as nobody has got in touch, spoke to 3 different people each time and still no call back!! Not a happy customer! Avoid at the minute!

It's a cheap and cheerful B&B except no breakfast at the moment (probably because of the season). Lots of cafés nearby though. Don't expect the height of luxury at £65 a night for a double room en suite. The view was to die for!

Just a warning of this company who are trying to avoid paying for services that completed 28th October at there other property victoria Hotel Scarborough, After ignoring several messages/emails and no professional conduct at all

What a lovely little guest house! I had a phone call day before our arrival as we were visiting for my fellas birthday. Amy was so lovely on the phone and asked me what he liked. When we got to the hotel, we managed to get parked. Albeit there is only like 4 spaces, so a bit of Tetris is required. We were greeted by Amy who was lovely, bubbly and very welcoming. Got told the house safety rules about ensuring the door was locked, breakfasts and lounge areas etc.. Our room was a room with a balcony and it was great. Room was adequate size. I mean, we were only stopping a night so it great. However, I feel if we were to stop longer, there may be need for a little table and chair or something? Amy and staff had set up a little birthday banner which was adorable and so thoughtful. Balcony looked out to sea, but the flooring was a bit uneven. Not suitable for wheelchair users in our particular room, and to get out aswell was quite tight and a big step out. Comfortable bed and pillows. Was warm and clean. And couldn't fault it!

Communication with the hotel, as the check in were friendly and efficient. They sold us the room with breakfast, only to inform us that breakfast wasn't served nor were we given a discount due to the lack of breakfast. According to the sign in the room, breakfast would be GBP 10 per person (x2 for us). The room was basic, and if you're tall, be aware of the beams in the room. The shower was akward as we couldn't get it to a nice temperature - too hot or too cold as it was an electric shower, and not very strong. Also the paint was coming off and really needs some love and attention. On the positive, the views onto the sea were amazing. Location one row from the beach is greatly central. Just a pity about the breakfast and the state of maintenance

Very friendly and helpful front of house staff. Sadly no breakfast, due to chef not being around, but don't be put off as there is an indoor market 2 minutes walk away that do an excellent variety of meals, including a full English breakfast if required at a very reasonable price. The hotel itself is very tired but we got a sea view as requested. Priced a tad high for what it offers.

Had a lovely time only fault we could find was nowhere to hang coats could do with hooks on the wall everything else was amazing

Fantastic clean room with sea view, incredible location, staff are incredibly friendly and want to make your stay as enjoyable as possible which they certainly did, breakfast smelt amazing although we hadn’t booked breakfast would definitely include next time, looking forward to returning at some point.

Had a lovely stay with my family with an amazing view of the beach There was a little down side to it that there wasn’t any staff in the hotel when we arrived we had to call for someone come check us in but other than that the staff was super lovely and I nice little welcome every morning from their cat 🐈‍⬛