MainStay Suites Chicago Schaumburg

The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.

The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty

Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.

The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night

They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.

I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.

I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!

The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels

The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.