Hilton Sandestin Beach Golf Resort & Spa

Awesome, Relaxing this is the perfect vacation spot… The food and drinks was fantastic

The property set up and location was great. I loved all the amenities. Unfortunately being the off season, much of the access was limited. Still had a great visit!

None of the restaurants were available. All were closed due to construction (which should have been disclosed to me but was not). The hotel staff mis-represented the charges of a room upgrade; all the outside pools were not heated. Horrible experience. We will not be returning. Very disappointed with this experience.

The spa was amazing and the location was perfect to watch the fireworks in Baytown New Years Eve.

Construction going on and not all things where open. Rooms where medium for a high end resort. Have to pay for beach chairs for a place that is $300 a night plus resort fees you would think they would offer complimentary beach chairs. Understaffed for restaurant. We where off season but 45 plus minutes to get breakfast is not good. Had an executive suite mildew smell every time you walked in. The A/C did not get cool even in in November. Pool area and bar where nice. Great beach (except for chairs and umbrellas.) Maybe ok after renovations but wait and see.

All staff whether it the valet, front dest, and or concierge were all very friendly and helpful.

the Hotel was beautiful and the view from our room was absolutely amazing.

The room was not as clean as I would have liked upon first impression (hair in the tub, some old urine around back of toilet). The bedding was odd as it was a sheet, a blanket, and another sheet on top of the blanket. Almost like they tried making a duvet out of sheets. We ended up just taking that top sheet of because it was just in the way. The pillows were the absolute worst I’ve ever experienced in a hotel. Overall, the room seemed a bit outdated. There was peeling paint in a few places and the fridge kept nothing cold. It was hit or miss when it came to customer service. You either get amazing service or terrible service, there really was no in between. The buffet and continental breakfasts were absolutely NOT worth the price for what you get. I would have given the place less stars except that the outdoor areas were really great and the location to the beach was amazing. Next time, I’ll probably look for a different hotel in the same area so I can still have the great beach access. Also, be aware that there is a $40 a day “hotel fee” that is due at the end of your stay.

We stayed here several years ago and loved it, but this trip we were a little disappointed. The restaurant choices were less, our chairs and umbrella got picked up an hour before closing time as we swam in the ocean. The coffee shop machine was broken. we chose it for the amenities but they were either lacking or not available. I was also a little disappointed how much it seemed anyone working outdoors didn’t enjoy their job or waiting on people. We sat down for lunch one day and we’re never waited on all together. The only friendly employees we seemed to run into were the parking/valet employees.