One can always rely on a Premier Inn to have comfortable beds and clean rooms. This was no exception although we were a bit disappointed to find that there was only a shower and no bath and that the bulb in one of the bedside lamps was in pieces.... OK... acceptable BUT the restaurant was NOT a good experience. We had travelled many miles to get there as we were travelling on business and were looking forward to a quiet, but relatively quick, meal (both dinner and breakfast the next morning) so that we could rest and then depart quite early the next day. Our table in the evening was booked for 7pm. The restaurant is very small and we appreciated that it was busy as it was the Easter holiday time. The staff were lovely and valiantly tried to sit us as far away from a table containing very noisy children as they could. We found ourselves behind a pillar which was fine except that we kind of became invisible to the staff. After waiting and waiting for someone to take our order, we gave in and went to the bar to put in our request. It took a while to serve us but we got our food and it was lovely. We then ordered dessert but again, we were forgotten and it was 45 minutes before this arrived, despite us reminding the service staff 3 times. In the end one of these actually went into the kitchen to prepare our desserts himself! We were then given a free glass of house wine each by way of apology. We cannot fault the serving staff, they were run off their feet, bless them, but there needed to be more staff serving and more cooking at peak times of the year such as this. Unfortunately it was the same story at breakfast. We waited 15 minutes for a table and then : there were no cups, no plates at the hot food buffet plus eggs and bacon had run out so we waited for them to be replenished. Also bread and croissants containers were empty and the berries (usually delicious) were still frozen and the orange juice was very weak. This is a very small and noisy restaurant and was not a pleasant experience. We feel that, had we known, we would not have paid for the meal deals and instead bought a sandwich from the Tesco just across the road. Incidentally, are children no longer taught to eat with anything but fingers and do their tablets really have to be on and if front of them the whole day, including mealtimes? Lovely staff.
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