Sonder at Pivot

Disclaimer: THIS REVIEW IS FOR MARRIOTT The room was great. Fantastic area, great walking proximity to most of the touristy attractions (Be aware, however, that you will spend a lot of time walking both up and down hills.), plenty to do and plenty of options for food and drinks. Sonder’s end was pretty decent on customer service for any issues or questions that arose, HOWEVER, Marriott *just* took over Sonder and the integration of their systems and processes is AWFUL. 1. I can’t even be logged into my account and view my reservation or stay details. I have to log out of my account and look at my booking by using my confirmation number. 2. Due to the systems migrations, there is a ton of inaccurate information on the app like stating that lockers are not available even though they are, and the inability to directly request early check in or late check out. 3. We got approved for a late checkout and had a payment link sent to us that was broken and simply led me to the Marriott website that resulted in 45 minutes on the phone with Sonder customer service finding a resolution. Big companies, specifically the special folks in operations (Almost always led by COO who isn’t worth their weight in salt, let alone knowledge.) love to implement changes without properly ideating what the process would or should look like. To have all of these changes implemented during high travel season adds insult to injury. Overall, would’ve been a 5, but because of Marriott, end result is a 3.

The building was very secure, requiring keypad entry at the door as well as elevator and a different code for the room. The studio was very clean, and the building itself was quiet. We were facing the expressway, and we could hear a low hum of traffic that did not bother us at all. There was a sound machine as well as earplugs for those who are light sleepers. The bed was firm and we found it to be comfortable with an excellent duvet cover. The kitchen area was well stocked and once again extremely clean. The water, temperature and pressure of the shower were excellent. There were several restaurants on the same block and we ate in the sushi restaurant which we enjoyed thoroughly. The Pine Box on the corner is an excellent place to try different microbrew beers and voodoo donuts across the street is always welcome for a nightcap! It is a short walk down Pine Street to the train station as well as Nordstrom’s and Macy’s. Just a short walk further is Pike market. We highly recommend this property.

Perfect Location I arrived in Seattle by train and had to get rid of my luggage so that I could attend a Super Bowl Party. The property had large lockers available with key pads which allowed me to set my own code. When I returned to the property, I was stunned when I walked into the room as there were floor to ceiling windows on two sides of the room with expansive views of the Seattle skyline. I walked right past the full kitchen to take in the views. The location was ideal with only a two-block walk to the Paramount Theatre where I saw "Hamilton" that night. I had three perfect nights in Seattle.