Гость
9 сентября 2023 г.
Dear Trip.com:
Made reservation as
2 queen beds and nonsmoking.
What we got was terribly smoked room with 1 bed.
Because the check-in starts from 11pm, it's almost midnight when checked in, although the reservation was made 2 days before checkin date.
We got to open window, turned the AC
which no good with even worse smell.
We just decided forget everthing because we were so tired: wide open window was street side, so various noise from street such as motorcycle running, etc. It was a nightmare we never experienced.
When my friends heard this news, unanimously they urged reporting the travel agency of the booking.
They said I got to be REFUNDED.
So, I decided to follow the advice.
And would like to hear a reasonable answer from Trip.com.
By the way, the RG should be removed from any booking site, due to RG's cheating.
Thank you.
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