Hotel Miramare & Spa

Un hotel ristrutturato ubicato su la baia del silenzio , piacevole , silenzioso, scelto per caso, 4 stelle ma paragonabile a 5 stelle, una camera confortevole, spaziosa , con bagno e servizi nuovi... Il personale reception molto accogliente e disponibile, la colazione ottima servita nei minimi particolari. Inoltre la spa , tutta nuova con un percorso sauna , bagno turco , idromassaggio e tutto il resto molto molto bella e con personale molto gentile. Da consigliare assolutamente, tutti i servizi top.

Ottimo albergo in riva al mare. Personale gentile e disponibile. Consigliatissimo

******DO NOT STAY HERE!!! Words can’t describe the experience we had here. I’ve travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room alternated between sweltering hot due to it being the attic and freezing due to the AC blasting cold air into a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. All of these options, they insisted were going to cost us almost double the already OVERPRICED COST we had already paid through Booking. ThIS WAS NOT THE CRAZIEST PART. THE CRAZIEST PART was that the front desk clerk, Martino, kept saying that there was nothing he could do, that it was up to the manager. ALL THE WHILE, Andreoli, the manager, was sitting 5 feet behind him, refusing the speak to us. REFUSING! I kept asking if I could please speak with him directly, and he continued to refuse to talk with us, and Martino just kept saying that we should be interacting with him, but then claiming he, Martino, had no control, ‘because he is just a desk clerk.’ This was not a language issue, as I speak Italian and I heard Andreoli speaking perfect English. I have literally never encountering something like this in my life, where the manager is right there and refused to speak with us. IT WAS INCREDIBLY OFFENSIVE. When I raised the issue that the price they wanted to charge us for changing rooms was way over the standard price for the region, he said that Americans are wealthy and always willing to pay this cost because we earn so much more than Italians. If it were just a sub-par room, so be it. But I have never been treated this way while traveling, or been gaslighted in this way, Martino claiming that the desk clerk from last night who had offered us a room was wrong. Lastly, when we parked the car in their lot, they gave us a ride back to the hotel IN ANOTHER GUEST’S CAR! They lost our key in that car and now we are waiting for the hotel to take responsibility and get us our keys back. I REPEAT, DO NOT STAY HERE. We are still in a battle trying to get refunded from the rest of our stay, as after this crazy strange encounter and the way we were treated, WE DID NOT FEEL SAFE STAYING HERE.

The location is really superb, on a quiet bay. The public spaces of the Miramare are attractive, and the staff is very professional. After my stay I wrote the hotel with some suggestions as all was not really up to par. I did receive a polite acknowledgement and that was it. I dont intend to return. The reasons why are several : during a rainy week the so-called cinema did not function at all. It would have been easy to put on two films, one in Italian and one in English with a happy hour...Our bedroom contained a double bed that could not be divided, and a sofa bed. I had specifically asked for two twin beds. I was told that that would require an upgrade costing approximately 50% more....just for the record our bedroom cost 250 euros a night and that was by booking directly as a friend had recommended the hotel. Small details do count: at what is termed a family owned hotel there was not even a welcome card with fruit or chocolate. It may be family owned, but evidently management doesnt seek customers who return. There are other hotels at Sestri Levante.

On our daughter’s recommendation we booked here for the last two nights of our holiday. We thoroughly enjoyed ourselves. The room was very comfortable and quiet. Beach club access was a big plus and something we very much enjoyed, despite encountering some bad weather for most of our stay. Everything is a very short walk away so perfect for exploring Sestri Levante. Dinner on the deck overlooking the bay was particularly special and a wonderful way to end a perfect holiday. We would definitely stay here again.

It’s a good hotel, the food is good, the bar is nice. The beach is pretty and the views as well. Everything was good, they even changed us from rooms since the first one was a little odd. Room 52 is not very family friendly since the shower is in the hallway and has no privacy. The shower door is glass and anyone in the apartment can see you showering. The air conditioner in the room doesn’t work well and looks like it hasn’t been cleaned in ages. This is where my issues started. During the room change, the staff broke my Louis Vuitton Damier Neverfull bag. They didint even tell me and just left it there for me to find. I would’ve appreciated a little honesty on the matter. When I told the staff at reception, Martino was his name. He told me it wasn’t his responsibility and dismissed me. I find this very disrespectful specially when I booked three rooms for 4 days, got 3 massages and spent money at the bar every day. I was telling him so it won’t happen to anyone in the future, it’s a sacrifice to buy a designer bag and have someone just break it like that is just terrible. Afterwards I find out the parking staff scratched our car and it was the last straw. Although the stay was good, I will not be visiting again. Small things like being treated with respect are important. I left very angry, disappointed and disrespected.