Principi di Piemonte Sestriere

Please make sure you read the March reviews carefully before even thinking about booking this hotel, because they are absolutely spot on! In a nutshell, 4 start decor and facilities, 2 star food and 1 star service overall. Rooms are clean, a little tight but ok. More space in a family room. Nice bathrooms with jacuzzi bathtub and good shower. Great view. Ski out system ok, but you have to climb up a hill, which people slipped on. Also the route back is complicated for anyone below expert. Food - bland bland bland, cold and you will be told you have 5 minutes to leave whilst you're still eating and they start packing food away 30 minutes before end of dinner at 9pm. They also turn the lights off while your still eating to make you leave!! They had a microwave out to het up individual plates of food. There is no water available and you are told not to bring water into the hotel from anywhere else, including no water bottles at dinner! Have you ever heard of a hotel dinner service that doesn't even offer tap water and bans water bottles??? There was tea, coffee, water and juice at breakfast - why not offer this at dinner? No fried eggs at breakfast, unless you pay extra and simple omelettes were €8. Overall, breakfast was still better than dinner. There was no lunch during lunchtime available, but you were told not to bring food or drink from anywhere into the hotel. So no eating lunch in the lounge! Outrageously, our belongings were moved from the store space in the hotel, down to the ski storage area in the basement WITHOUT our consent and also while were out. They then locked the store room and put up a sign for us to return to. They chose this invasive, aggressive action over politely informing us in the morning that we could no longer use the room. This would have been fine. I was deeply offended by what they did instead and had to come to reception and ask someone to find the hat I'd had left and now couldn't find. We felt unwanted and uncome. Our is nearly all black African/ Caribbean decent. I hate to think that this has anything to do with our treatment, but it is worth highlighting. The ski storage area contains lockers that do not lock. They obviously did at one point, but not anymore. It's small, crowded and inconvenient. There were some pleasant members of staff, especially the therapists in the spa, the fantastic mini bus driver and the very smiley lady working in the bar. Also credit to the cleaners, as the room was clean on arrival and bathroom cleaned well. Good service from the rental shop staff and some receptionists. Other reviews report other helpful members of staff, which I agree with but there are equally some very rude and miserable team members. Management are driving this hotel's demise! I spoke with a couple who stayed at the hotel 2 years before returning and they said that standards had drop dramatically in food and service. They took said they will never be back! I travelled with a well established ski group

A cosy and welcoming hotel with a relaxed feel. Located just out of the town but with regular shuttle service every 15 mins. Ski in ski out. Food excellent and varied, catering for all. Staff friendly and helpfui. Rooms spacious, comfortable and warm. Incredible views. My only criticism is that the advertised hot tub has not worked for 4 years and is no longer available.

We recently stayed at Hotel Principe di Piemonte in Sestriere as a large ski group — apparently the largest they had ever hosted at one time. Unfortunately, rather than feeling welcomed, we often felt like an inconvenience, with customer service that fell far short of what one would expect from a 4-star hotel. It quickly became clear that the staff take their cue from management, and the unaccommodating attitude seems to stem from the top down. Barbara, the manager we met on arrival, set the tone for our stay, and her approach likely influenced the unwelcoming atmosphere we experienced throughout. Dining Experience: • Water was not provided at dinner—not even tap water—unless purchased from the hotel. One guest was charged €7 for hot water for tea, despite the spa offering it for free. • Breakfast was underwhelming, with limited hot options: boiled eggs, overly crispy bacon, unappetizing grey sausages in water, watery scrambled eggs, and tasteless beans. A guest who requested porridge (as we had been encouraged to ask for anything not provided) was flatly refused. After purchasing their own from a supermarket, management then complained about outside food being consumed in the dining room. • Dinner service was rushed, with food being cleared away with large trolleys before 8:45 pm, dining room lights dimmed at 8:55 pm, and guests being asked to leave promptly at 9:00 pm — despite service supposedly running until 9:00. Spa & Facilities: • The spa required advance bookings each morning for 2-hour slots. Even when no one else was waiting, guests were forced to leave after exactly 2 hours. • Ski storage was mishandled—we were told we could store skis in the secure luggage room, only to return and find them removed without notice and placed in an unsecured boot room. Customer Service & Group Treatment • Paola, the bar manager, was extremely rude, outright refusing to provide ice for an injury. • Despite arranging a conference room for après-ski activities, noise complaints resulted in multiple activities being cancelled, even though the hotel had agreed to provide the space. All après-ski events were required to be shut down by 11:00 pm. • Our rooms, while clean, were shockingly small, with barely enough space to move, store luggage, or hang wet ski gear. The Few Bright Spots: Not everything was negative — Claudia and Hermala the two lovely ladies in the Wellness Center were exceptionally kind and helpful, and Davide at reception went out of his way to assist with retrieving ski equipment. The shuttle driver was also very accommodating with making sure that people were able to get a ride into town during his working hours. However, their hospitality was the exception, not the rule. Final Verdict: It’s clear that the management’s attitude dictates the poor service and unwelcoming atmosphere at this hotel. Their 4-star rating seems to be based purely on location, not on hospitality or customer service. If you’re looking for a guest-focused