Hub Hostel Seville

Ванная комната была очень грязной, одеяло было таким тонким.

Я забронировала кровать в женском общежитии. Все хорошо, кроме того, что в комнате всего одна ванная на 10 девушек. И очень шумно, машины всю ночь проносятся мимо, лошадиные копыта стучат рано утром. Соседки по комнате все воспитанные и милые.

I recently stayed at Hub Hostel Seville and unfortunately, my experience was far from satisfactory. Upon arrival, I checked in and everything seemed fine, but later in the day, I discovered that my reservation had been cancelled without any warning or explanation. Despite physically being at the property, I was marked as a "no-show" in their system. This was incredibly frustrating, as it left me with no place to stay. The worst part was the response I received when I contacted the hostel about the issue. Instead of offering an apology or solution, the staff's response was dismissive and unprofessional. They suggested I didn’t understand their policies, and their tone was rude and condescending. It seemed like the hostel's system was designed to avoid platform fees by marking guests as "no-shows," even when they were there. This felt like a deliberate attempt to manipulate the system and avoid responsibility. I was hoping for a more empathetic and professional response, but unfortunately, that wasn’t the case. I would not recommend this hostel, as my experience left me feeling misled and disrespected.