Radisson Hotel Sfax

NICE NICE HOTEL

Excellent, très propre, très classe rien à dire

歺廳服務員態度差

挺房間不大，一般般

Great hotel, cleaned and secure. Staff was extremely attentive to m'y needs. Qualité of Foods was good and the breakfast buffet were also great with varieties of meals, fruits and beverages! The Room was impeccably clean, spacious and confortable.

Very bad experience with a very noisy environment and a bad noise isolation. Despite notifying the staff of the problem coming from other rooms nothing was done. Zero effort ! The minimum was to ask other clients to stop moving chairs on the middle of the night of switch the room Result: two sleepless nights and

This is 2 or 3 stars hotel, far from 5 star. No amenities in the room, shampoo, body soap and conditioner bottles empty. Parking guards, belle boy & reception staff were trained but, restaurants servants were extremely unkind and no hospitality. Our son with high fever and not been able to take breakfast at restaurants so we wanted to bring him at least some fruits. Servants didn’t want to allow us and wanted to verify if we don’t steal fruits? We wanted to ask to their manager who did no show. A part from receptionist, they don’t manage well languages.

This place is a $htsh0w. I checked in, was given a key, went to my room, and then went to grab a bite to eat. When I got back, my room key wasn’t working. I went downstairs to get it rekeyed, and was told I was in room 515. I said no, it’s 505. On the key cover, it looked like it was 505 and the keycard opened the door when I came in and dropped my luggage. The manager/bell boy/whatever came up in the elevator with me and didn’t believe me. I again told him my luggage is in 505. He then told me I needed to switch rooms, this was a junior suite and I had only paid for a regular room. I was mad! This wasn’t my screw up, and now I needed to pack everything and move!?! That was the end of my rope. When he knocked again, I told him to “f off”. He then backtracked quickly and said that I didn’t in fact need to switch rooms. I would NEVER recommend this place, the management seems to be completely obtuse and customer service is substandard. A flea bag hotel has got to be head and shoulders above the Radisson Sfax.

What a bizarre and poor experience! Yes, the room is fine. Yes, the location is fine. But …. The check in staff are rather gormless, and the security guard at the door needs to learn how to approach people - he obviously didn’t like the look of us and he wanted other staff to verify we were residents. We were made to feel uncomfortable. The bizarre element though is the rooftop restaurant. There are NO lights, other than a few background neons. No lights! So when we asked for light to be turned on so that we could see to eat our dinner. No. No chance. Meanwhile loud banging music blared out, and all the staff sat themselves down to watch a football match showing on the big screen on one wall of the restaurant. We used the torches on our phones to allow us to eat and left as soon as possible. Bizarre. Hence - the lowest score we could register.