DoubleTree by Hilton Shah Alam I-City

接待耐心熱情。

酒店位置是真心不錯，double tree hilton 就是價格真心貴，怎麼預訂都不便宜。 當地朋友手機搜的還不到400馬幣，這邊怎麼定含早餐都得1000人民幣一晚。 住了三晚表示傷不起。 不過配套的設施都是不錯的，自助餐種類特別多，70後同行的同事吃不慣，我是每頓都吃的飽飽的

Fairly new hotel. The attached shopping Center is not fully opened yet. There’s a mall nearby but there’s no direct access. Friendly staff, clean hotel. Nice pillows as standard Hilton anywhere.

I am writing to formally express my deep disappointment regarding the incident that occurred during our stay at DoubleTree by Hilton, Shah Alam, on January 30, 2025. Unfortunately, what was meant to be a short vacation was severely impacted by an unsafe condition in the hotel room, specifically the bathroom glass door, which resulted in injuries to my family. At approximately 10:00 PM, upon returning from our visit to i-City, my husband merely touched the bathroom door when it suddenly collapsed on him, striking his head before shattering into pieces. As a result, he sustained injuries to his head, leg, and hand, which began bleeding. My elder son, who was standing behind him, got injured to his toenail, while my youngest son sustained a cut on his foot due to the broken glasses What added to our distress was the lack of an immediate and effective response from the hotel staff. The management appeared unprepared to handle such emergencies, with no trained personnel to administer first aid or a clear protocol in place. I had to personally request assistance for transportation to the nearest hospital, and even then, no staff member voluntarily accompanied us until I insisted. Upon arriving at the hospital, we were further disappointed to learn that the hotel was unwilling to cover the medical expenses upfront. I was required to pay the bill myself and was informed that any reimbursement would only be possible through an insurance claim, with no immediate resolution or support from the hotel. Additionally, despite the disruption to our stay and the time lost in dealing with the situation, no compensation was offered. When I requested an extra night's stay to recover from the ordeal, I was informed that I would need to pay for it myself. This experience has left us deeply unsettled and emotionally distressed. My children now feel that DoubleTree by Hilton is unsafe, and we are extremely disappointed by the management’s lack of accountability and customer care. Despite meeting with the General Manager, HR Manager, and Room Service Manager, there has been no further resolution. As a reputable establishment under the Hilton brand, we expected a higher standard of safety, responsibility, and guest support—expectations that, regrettably, they were not met in this instance. I urge the management to review this matter seriously and take appropriate action to ensure such incidents do not occur in the future. Additionally, I request fair compensation for the distress and inconvenience due to the hotel's negligence.

I had a very disappointing experience with the receptionist during check-in. Instead of focusing on providing good service, she seemed more intent on pushing sales rather than assisting guests. I am particularly upset because I booked two rooms specifically to have them connected for a one-day family stay. Despite this, the receptionist refused to provide connecting rooms and instead assigned us rooms on two different floors, completely defeating the purpose of the booking. I will strongly discourage my friends and colleagues from booking your hotel in the future.

這個是攜程給換的，我們原來的酒店被強制取消了，這個酒店不錯的，有點舊，房間很大，還送了巧克力，早餐也多樣，旁邊就是大商場，還有超市，吃飯買東西很方便。