Novotel Shanghai Hongqiao International Airport

I recently stayed at your hotel for three days and, overall, had a pleasant experience. However, I would like to share some concerns regarding the assistance provided by the front desk staff when it came to booking taxis. On multiple occasions, I asked the reception to help me book a taxi, but I encountered issues each time: Upon check-in, I needed to visit another hotel to collect my luggage. The round trip was no more than 15 km, but I was charged around 90 yuan. The rate shown was 5.3 yuan/km, which is almost double the standard fare. The taxi was booked by the reception. The next day, I inquired about a taxi to the city center. The staff member initially quoted 150 yuan, and when I declined, he later said it would cost 100 yuan. However, when I checked online, the estimated fare was only 51 yuan. As I do not have access to Alipay, I couldn’t book it myself, so I opted to take the metro instead. On the day of checkout, I requested a taxi to the airport. After a few failed attempts, the same staff member said he would book through a different company and quoted 40 yuan, although I know the fare from the hotel to Hongqiao station is usually under 30 yuan. I paid him 50 yuan (as he did not have change), and later he shared a receipt showing a fare of 52.44 yuan. Based on my understanding, the fare should not have exceeded 25 yuan. I’ve attached the receipt he shared for the airport taxi. Unfortunately, I do not know the staff member’s name, as he wasn’t wearing a name tag, but his WeChat name is “lik.” I hope you will look into this matter, as I believe such incidents can affect the overall guest experience. Thank you for your attention.

設施衞生：酒店是新開的，裝修味道還是挺重的，空調開了21度製冷一般，房間燈光配色也對不起四星的標準。 前台服務：真的非常非常差，可以説是近兩年住過酒店裡服務態度最差的，還不如普通快捷酒店。一是前台臉超級臭，二是語氣很不禮貌，退房的時候，後面有客人排隊，前台很不客氣的説“你們後面等着，一個一個來”，三是舉止粗魯，退房的時後，卡已經給前台了，居然還要我出示訂單，怎麼，我的房卡是從其他房間偷來的？看訂單也就算了，前台很粗魯的搶過我的手機去滑動屏幕，還懷疑我的訂單是假的。就這種服務水準，太垃圾了，比火車站旁的小旅館還不如。請酒店方加強培訓。

the hotel is not friendly to foreigners since there is no adapter to socket for my Euro-plug. my laptop and electrical toothbrush are not able to be charged. New facility w/o smoking smell is most important to me.

The staffs at the reception is friendly and helpful. The breakfast is self service in Chinese style but mixed with western foods. The food is fresh and plentiful. The location is perfect for catching high speed train at Shanghai Hongqiao Railway station. It is also not very far for the Hongqiao Airport. The manager is also friendly and helpful. She help us to call DiDi and make sure of correct pickup location and destination. I have no hesitation in recommending this hotel and will stay there again if I am going to Shanghai again!

Very clean and friendly staff. Very near to airport and train station. Perfect for travelers to attend exhibition if any at NECC and transferring to airport. Will come again.

Big room and nice breakfast. Very near to the hongqiao airport.