Songtsam Shangri-la Linka

What was good 1. We received excellent butler service from 边宗, who went above and beyond her responsibilities. She supported various departments such as housekeeping, laundry, and room coordination with great efficiency and responsiveness. 2. Overall service standards were good, and staff were generally courteous & helpful. However, there was some resistance during breakfast when we requested to take away a small portion of food, which could have been handled with more flexibility. Areas for Improvement 1. Unfortunately, our original room was located directly beside an active construction site, with tractors passing frequently throughout the day. This significantly affected our experience and reflects a lapse in room assignment planning. 2. The room quality and housekeeping standards did not meet expectations, especially considering the premium pricing. The bed was overly soft and sunken, the shower gel was nearly empty at checkout, and personal items were moved by housekeeping but not returned to their original positions. 3. The laundry service lacked proper handling of delicate materials—particularly wool items—and hygiene standards need improvement. For instance, clean socks were returned in a visibly reused plastic bag, which is concerning for a property of this caliber. 4. There was a lack of detailed information provided for day activities. We joined a cycling trip but did not receive sufficient pre-trip guidance regarding terrain, attire, or necessary items to bring. Improved coordination and communication between the hotel and vendors would greatly enhance guest preparedness and safety. 5. We were disappointed to learn that guests staying at Songtsam Linka were not allowed to participate in Songtsam Green Lodge activities, contrary to what we were informed prior to our arrival. This inconsistency in information was frustrating and impacted our overall experience.

This is our first trip to Shangri-la and we stayed at Songtsam for three nights. Our room has a spectacular view of the majestic Songzanlin Monastery. The hotel provides a guided tour to the monastery daily. Our guide is very knowledgeable and took great effort in explaining the history and the religious significance of the artefacts. Our personal concierge was very attentive to our every need. We are well taken care of throughout our stay. Already looking forward to the next trip with Songtsam.

We had the pleasure of staying at Shangri-La Songtsam Linka Hotel as a group of three friends, and the experience was absolutely wonderful. The hotel itself is stunning, offering breathtaking views, serene surroundings, and a beautifully designed space that combines comfort with authentic local charm. Every detail made us feel welcomed and cared for. A special thanks goes to our butler, Bianzong（边宗）, whose attentive and thoughtful service made our stay truly memorable. From the warm greetings to the personalized assistance throughout our trip, Benzong went above and beyond to ensure everything was perfect for us. Her professionalism, kindness, and genuine care really stood out and elevated our overall experience. This was one of the best stays we’ve had, and we would highly recommend Shangri-La Songtsam Linka Hotel to anyone visiting the area. We are deeply grateful for the hospitality and will definitely return.

Loved everything about our stay. The location is incredible, we managed to see the temple multiple times while avoiding the crowd because of the proximity. The staff at the hotel is extremely friendly and helpful. The room we had was very comfortable. We had a wonderful stay!

Amazing location , very well build and tastefully done , restaurants Chinese and western we had food was also very good with good wine selection ( although wines prices were higher then normal for local wines) amazing service and helpful staff and hotel pickup and drop was also handy ,

One of the best accommodation I’ve ever stayed in with A class service and professionalism. Beautiful compound and property, and also staying true to ******* culture. Will definitely want to stay in other Songtsam properties in future cos of this amazing experience!